Frequently Asked Questions

Freelancers, agencies, creators, coaches, and businesses who sell to customers abroad and want a simple, professional way to collect payment and get it into their local bank.

Digital products, courses, communities, memberships, webinars, coaching, agency services, and similar offerings. Some categories are not allowed, and those are listed in the Acceptable Use Policy.

Cards, Apple Pay, Google Pay, PayPal, wallets, bank transfer, and buy now, pay later options like Klarna and Afterpay. Your customer simply picks one at checkout.

No. Only you complete verification when you set up your account. For your customer it is a simple, fast checkout with no login and no paperwork.

A simple fee per transaction, with no setup fee and no monthly fee. You only pay when you get paid. The full breakdown with examples is on the Pricing page.

Payouts land on a Monday. After a payment comes in it is held for a short period, then paid out on the next Monday after that. Most accounts get paid weekly, so your money reaches you within about 7 to 13 days of the payment. Example: A customer pays you on a Tuesday. You are paid on the Monday after the short hold period ends.

We hold a small rolling reserve, 10% of each payment, for 120 days, then return it to you. It is not a fee, it is your money. It is held only to cover a possible dispute during that window, and if no dispute happens you get all of it back.

Yes. Playto works with licensed payment and banking partners, and your money moves through these regulated partners and into your bank account. Playto is a registered company, and we are happy to arrange a reference call with an existing merchant if you would like one.

A chargeback is when a customer asks their bank to reverse a card payment. Every Playto account has chargeback prevention switched on by default, which alerts us early so we can resolve many disputes before they become formal chargebacks. The full rules are in the Refund and Dispute Policy.

You set your own refund policy and can issue refunds anytime from your dashboard. There is a small refund fee. The details are in the Refund and Dispute Policy.

You can collect from customers in most countries. We cannot serve customers in sanctioned countries, which are listed in the Acceptable Use Policy.

Yes. You can generate invoices for your customers directly in your Playto dashboard.

Sign up, complete verification, create a payment link or a product, and share it with your customer. You can start accepting payments quickly, and payouts begin once your verification is complete.