LEGAL

Recurring Payment Terms

These Terms govern recurring payments for professional services purchased through Playto, including authorization, billing schedules, renewals, cancellation and payment records.

Last updatedSeptember 9, 2026
BILLINGCharges follow the Service Order and the Buyer's valid authorization.
CANCELLATIONStopping future billing is separate from refunding an earlier payment.
SUPPORTRecurring billing and cancellation questions: support@playto.so

These Recurring Payment Terms ("Recurring Terms") govern recurring billing for professional services purchased from Playto, Inc., a Delaware corporation at 8 The Green, Ste R, Dover, DE 19901, United States ("Playto", "we", "us", or "our"). The business purchasing the service is the "Buyer", "you", or "your".

Playto is the seller and Merchant of Record for the approved transaction. An approved Service Partner may perform the underlying work for Playto. Playto administers the Buyer-facing billing arrangement, issues the Buyer invoice and payment records, and handles billing, cancellation and refund requests.

These Recurring Terms apply to subscriptions, retainers and other expressly authorized recurring professional-service arrangements. They also address an agreed series of automatic installment payments where offered. They do not authorize a payment method, service category or billing feature that is not offered for the particular transaction.

The arrangement is for approved business purchases. Mandatory rights that apply to a particular Buyer, account or transaction remain unaffected.

These Recurring Terms supplement the Buyer Terms & Conditions, the accepted Service Order and the Refund & Cancellation Policy. Service Partners must also comply with their Service Partner Terms, accepted Account Schedule and the responsibilities expressly assigned to them below.

The Service Order controls the specific service, price and commercial details that Playto and the Buyer actually accept. These Recurring Terms govern recurring authorization and billing administration. The Buyer Terms continue to govern the remaining Buyer relationship, including liability, governing law and dispute resolution. Mandatory law and applicable payment-method rules take priority where the parties cannot validly agree otherwise.

An account-specific arrangement between Playto and a Service Partner does not change the Buyer's accepted price, cancellation rights or payment authorization. A Service Partner cannot amend Playto's terms through an unapproved invoice note or private instruction.

These Recurring Terms must be made available before acceptance. Merely viewing this page, receiving an invoice or making an earlier one-time payment does not authorize recurring charges.

The "Billing Schedule" is the part of the accepted Service Order or enrollment record that states what each recurring charge covers, how much is due, when collection occurs and how the arrangement ends. "Charges" are the service price, applicable taxes and any other amounts clearly disclosed and validly agreed before collection. "Payment Rules" are the authorization, billing, cancellation, security and return requirements applicable to the payment method and processing arrangement used.

The Billing Schedule must distinguish between:

  • Recurring services: an ongoing or fixed-term service billed at agreed intervals, with automatic renewal only where expressly agreed.
  • Variable recurring charges: an ongoing service whose price follows an agreed calculation, such as approved hours, units or capacity, with the required amount notices and authorization.
  • Installment or milestone payments: a defined series of payments for an identified service or stage. Completing the series does not authorize further charges or an automatic subscription.
  • Repeated invoices: requests the Buyer pays separately. Sending an invoice each month does not itself create permission to debit an account or charge a saved payment method.

These Recurring Terms do not offer a loan or a separate financing product. An installment or deferred-payment arrangement must be expressly approved and meet any credit, payment-method or other requirements that apply to its actual structure. Describing a payment as an installment does not decide its legal classification.

Before you authorize recurring billing, Playto will clearly present the essential billing terms in the enrollment and payment-authorization flow, including:

  • Playto's identity as seller, the service being purchased and the Service Partner's fulfillment role;
  • the service period, deliverables or capacity covered by each charge;
  • the amount due immediately, including when that amount is zero, and the currency;
  • the recurring amount, or a sufficiently specific calculation and any agreed limits, together with the applicable tax treatment;
  • the collection frequency, first charge date and billing date or event, with any material time-zone or payment-timing conditions;
  • whether charges continue until cancellation, renew for another term or end after a specified term or number of payments;
  • any minimum commitment, cancellation notice period and properly disclosed final-payment obligation;
  • any trial or introductory offer, its end date, the price and frequency that follow, and how to avoid the next paid charge;
  • how to stop renewal or withdraw payment authorization; and
  • the applicable refund and cancellation terms and any conditions for a change in price or scope.

Material recurring-payment terms must be visible where the relevant Payment Rules require them, including alongside payment-credential collection and the order confirmation action where applicable. A link to lengthy terms is not a substitute for those essential disclosures.

You may review the documents and correct material errors before authorizing the arrangement. Playto will not rely on a vague service description or an undisclosed calculation as permission for an additional charge.

Recurring billing requires your express, informed authorization through the acceptance steps provided for the transaction and payment method. By accepting the Billing Schedule and completing that authorization, you permit Playto to collect only the Charges covered by it, using the payment method you authorize, until the authorization ends or is withdrawn.

We will record the recurring choice affirmatively. A preselected option, silence, a stored payment credential or acceptance of unrelated terms does not substitute for the required authorization. Consent to a one-time payment does not become recurring consent.

If you act for a business, you must have authority to bind it. You must also be authorized to use the selected payment method. Where the business representative, cardholder or account holder is a different person, the permission needed from each must be obtained.

A Service Partner may provide a Buyer's contact details so Playto can request acceptance, but cannot sign, submit a verification response or authorize a payment on the Buyer's behalf. Playto may require authentication or further evidence reasonably appropriate to the transaction. Supplying a name and email address alone is not conclusive proof of who accepted.

Viewing, approving or signing a service agreement does not replace a separate bank-debit mandate or other payment authorization required for the selected method.

Promptly after enrollment, Playto will send electronic confirmation of the accepted recurring arrangement to the designated billing contact and, where required, the authorizing cardholder or account holder. It will include the service, Billing Schedule, cancellation route and a retainable copy of, or durable access to, the applicable terms. This confirmation is provided even if an approved trial means no service charge is collected at enrollment.

For each successful recurring collection, Playto will provide an electronic receipt or payment confirmation identifying Playto, the amount, currency, date, transaction reference and reason for the charge. It will include a cancellation or subscription-management link, or clear electronic cancellation instructions. The invoice or associated record will identify the service period, installment or milestone covered and applicable taxes. Required notices and confirmations will be sent within the time required by law and the relevant Payment Rules.

We will retain evidence appropriate to the arrangement, including the accepted document versions, authorization, material changes, payment events and cancellation or revocation events. You should keep the records sent to you and contact support@playto.so if you need help obtaining your transaction documents.

A payment receipt establishes a payment event. It does not, by itself, prove that the Service Partner completed the promised work or that you accepted delivery.

Charges follow the accepted Billing Schedule. It must identify whether billing is in advance or in arrears, the service period covered and any agreed conditions that must be satisfied before a milestone or installment can be charged.

An arrangement renews automatically only if automatic renewal, the renewal period and the related Charges were clearly disclosed and accepted. A fixed-term arrangement without an accepted renewal provision ends at the agreed end date. An installment authorization ends when its agreed series is complete, unless a different arrangement is separately authorized.

Calendar-month billing is not automatically the same as billing every fixed number of days. Where relevant, the Billing Schedule must explain the effect of a missing calendar date, a non-business day or the applicable time zone. A bank's posting date may differ from the date Playto submits a valid collection.

We will not bring a collection forward, combine separate service periods or accelerate the unpaid balance merely because a payment method is available. Any such collection must have a valid contractual basis, the required notice and an authorization that covers it.

If Charges vary, the Billing Schedule must state an objective calculation and how the Buyer can identify what is being billed. Relevant records may include approved time, quantities, service usage, milestone values or agreed capacity. An estimate alone is not an unlimited authorization.

The authorization must explain whether an agreed range or limit includes taxes and other permitted adjustments. A billing record must show the basis of the actual amount and any credit applied. An agreed calculation does not waive a required variable-payment notice; any permitted range-based notice option must be specifically offered and accepted with the information required by the applicable rules.

Additional scope, an overage outside the agreed calculation, or a charge above an authorized limit requires the agreement and payment authorization appropriate to that change. An earlier recurring authorization cannot be used to pay an unrelated invoice or a different service.

Any proration, credit, upgrade, downgrade or partial-period calculation must be disclosed in the accepted arrangement or agreed when the change is made. These Recurring Terms do not create an automatic right to proration or allow an undisclosed adjustment.

Playto will give advance notice of a variable debit where required, unless a permitted and specifically agreed notice arrangement applies. We will not deduct a cancellation fee, collection cost, late fee or payment surcharge solely because this page refers to billing. Such an amount needs its own lawful and clearly agreed basis.

A trial or introductory offer applies only if Playto expressly includes it in the Service Order. These Recurring Terms do not grant a trial, discount or change-of-mind refund.

Before you enroll in an offer that converts to a paid recurring service, Playto will disclose its duration, any immediate charge, the first full-price charge and date, the subsequent billing frequency and the cancellation route. Conversion requires the affirmative recurring authorization applicable to that offer.

Playto will send trial-ending or promotional reminders within the applicable legal and payment-method notice periods. Required reminders will explain the upcoming charge and how to cancel. We will not treat the passage of time as permission to convert an offer where the required consent or a required notice condition has not been satisfied.

Cancel through the provided route before the disclosed conversion or renewal deadline to stop the corresponding future charge. A separate charge for additional work during a trial must be disclosed and authorized; it cannot be hidden behind a description of the offer as free.

Playto will provide the advance billing, renewal, trial-ending, price-change and other notices required by applicable law, the Payment Rules and the accepted arrangement. The notice period depends on the actual payment method, billing interval, event and jurisdiction. A shorter period stated in a Service Order cannot override a longer mandatory period.

A required billing notice will identify Playto, the service, the upcoming amount or calculation, the collection date and a practical cancellation route. It will be sent through the agreed electronic contact channel, in a form you can retain where required; a website change alone is not that notice. An infrequent renewal, a material change to the arrangement or a change in an authorized debit amount may require notice even if ordinary monthly billing does not require the same notice.

Before a material change to price, frequency, service scope or authorization takes effect, Playto will explain the change and obtain additional acceptance where required. Silence or continued access does not replace affirmative consent where it is required. We will not collect a changed amount until the necessary notice and authorization conditions are met.

If you reject a prospective change, the existing agreement determines how the current service period or lawful minimum commitment ends. Rejection is not permission to charge the new amount. Any agreed tax calculation remains subject to accurate billing and applicable notice requirements; a tax adjustment must not disguise a service-price increase.

Keep your billing contact details current. Transactional notices are separate from marketing preferences. Opting out of marketing does not cancel a service, and cancelling a service does not require consenting to marketing.

If Playto becomes aware that a legally or contractually required notice could not be provided, we will take reasonable steps to correct the contact or use another permitted channel. An affected collection will be deferred where the applicable notice condition has not been satisfied. This does not guarantee delivery to a particular inbox or replace your obligation to keep the designated contact details accurate.

A card or wallet may be used for recurring collections only where the method supports the arrangement and the required authorization and authentication have been completed. Payment credentials may be stored or tokenized for that authorized purpose in accordance with applicable security and Payment Rules.

The authorization is limited to the identified Buyer, service, amount or calculation and schedule. It does not authorize Playto or a Service Partner to use your payment method for other businesses' purchases, unrelated services or an undisclosed balance.

Where permitted, an account-updater or token-update service may maintain an existing, validly authorized payment method. A replacement credential does not revive a cancelled arrangement, undo a revocation, bypass a stop instruction or authorize a new purchase.

Changing or deleting a credential is not necessarily the same as ending the underlying service agreement. To stop future billing, use the cancellation or revocation route below. Playto will nevertheless honor a valid stop instruction received through an issuer, account provider or applicable payment system.

A payment that requires new authentication must complete that authentication. A prior signature, successful payment or Trust Score does not guarantee that a later charge will be authorized or immune from dispute.

A bank transfer that you initiate is different from an account debit that Playto initiates under your mandate. Paying one invoice by transfer, supplying bank details or receiving monthly invoices does not authorize Playto to debit your account.

For an offered bank-debit arrangement, you must complete the separate authorization required for that scheme and account type. It will identify the relevant debit terms, including the amount or calculation, frequency, account, revocation route and any other required conditions. Playto will provide a copy or record as required.

The fact that a service is purchased for business use does not automatically make the paying account a corporate account. Applicable requirements may differ for consumer and business accounts. We will not treat a personal account as a business account solely to avoid authorization, notice or return requirements.

Refund and return rights depend on the actual debit scheme and account type. Where those rules allow a refund or return of an authorized debit, this right is not removed by the business purpose of the purchase or the absence of a general change-of-mind refund under Playto's service policy. The effect on any remaining service debt is a separate question governed by the agreement and applicable law.

You may withdraw permission for future debits through the authorization's stated route or by contacting Playto. You may also exercise applicable rights with your bank. A debit already validly submitted may be subject to separate clearing, stop-payment or return rules, but those rules do not authorize later debits after an effective revocation.

Any required account validation, advance notice, mandate renewal or additional approval must be completed before collection. A returned debit will be handled under the applicable Payment Rules, not automatically presented again under an authorization that is no longer valid.

A recurring collection may fail or remain pending because of insufficient funds, an expired credential, additional authentication, an account restriction or another payment issue. Playto may notify you when action is needed. Check the transaction status before making another payment to avoid duplicate collection.

Playto may retry only where the underlying authorization remains valid and the applicable decline, return or payment-method rules permit it. A cancellation, revocation, stop instruction or return requiring a new authorization must not be bypassed through a retry.

Where an account debit is returned as unauthorized and the applicable rules require a new authorization after that return, Playto must obtain it before submitting a new debit for the returned obligation. A blanket advance permission to retry does not replace that authorization. Any separately scheduled later payment must itself remain validly authorized and permitted under the applicable rules.

We will not split amounts, change a transaction description or switch payment methods to evade a decline, retry limit or cancellation. Collection from an alternative method requires appropriate permission. A late successful retry must remain identifiable as payment of the original amount, not an additional charge for the same obligation.

Before another attempt, the amount must be reconciled against payments, refunds, credits and stop instructions already recorded for that obligation. Payment through another route must not lead to duplicate collection. A remaining partial balance may be collected automatically only if the applicable authorization and Payment Rules permit that amount.

If payment cannot be collected, Playto may suspend or end future service in accordance with the Buyer Terms and Service Order. Any valid amount already due remains a separate contractual question. A failed payment does not prove fraud or service cancellation, and no automatic late fee is created by these Recurring Terms.

You may request cancellation through the electronic cancellation route supplied for the arrangement or by emailing support@playto.so. Identify the Buyer business and the service, subscription or transaction reference sufficiently for us to locate it. You do not need to give a commercial reason for stopping future renewal.

Playto will provide a practical electronic cancellation method and any additional online function required by law or the Payment Rules. You will not be required to make a telephone call, accept an unrelated offer, pay a cancellation-processing charge or create a new account simply to stop future billing. Buyers who paid without creating an account can use the transaction-linked cancellation route or contact support@playto.so. Account restrictions do not remove the support cancellation route.

A request is received when the applicable cancellation action is completed or the request reaches Playto's designated support address. Its service-ending effect follows the disclosed Service Order, subject to your separate right to withdraw payment authorization and any mandatory rights. An internal processing delay does not move the receipt time or create permission for an otherwise unauthorized charge.

We may seek proportionate verification to prevent an unauthorized person from changing a business arrangement. We will not use excessive verification or an unanswered retention offer to obstruct a clear, valid cancellation request.

Playto will promptly confirm the cancellation, its effective date, any service period that continues and any final amount properly due. Once a valid request has been received, a later confirmation email or a staff member's reply is not an additional condition for stopping the affected future billing. A Service Partner receiving a cancellation or revocation must promptly record and forward it. Nothing here excludes a notice that applicable law or the accepted agreement treats as validly given to that Service Partner.

Ending renewal, withdrawing automatic-payment permission and ending the underlying service commitment are separate actions. Your request may do more than one of these, and Playto will apply it according to its clear meaning and the applicable agreement.

You may withdraw authorization for future automatic collections. A lawful minimum service term or notice period may leave an amount contractually due, but does not give Playto permission to continue debiting under a revoked authorization. Any remaining amount must be collected through another lawful route, such as an invoice or a separately authorized payment.

Unless you clearly specify a later time, a valid instruction to stop future automatic collections takes effect when received through an accepted route. Playto will stop further submission of the affected scheduled charges and retries. A collection already validly submitted before that time is addressed in Section 16. Ending a service commitment and withdrawing payment permission may have different effective dates; a service notice period does not extend a revoked payment authorization.

Where you cancel renewal at the end of a paid period, the service may continue through that period as agreed, without another renewal charge. An earlier service end, refund or further payment depends on the Service Order, Refund & Cancellation Policy and applicable law.

If the request is unclear about service termination versus payment revocation, we may ask for clarification. We will not disregard an otherwise clear withdrawal of payment permission while clarification of the remaining commercial relationship is pending.

Uninstalling an application, not using a service or allowing a card to expire does not, by itself, communicate every form of cancellation. This does not limit valid cancellation or stop instructions given through Playto, an authorized representative, your bank or another recognized route.

Cancelling an arrangement does not automatically recall a payment validly submitted before the cancellation or revocation became effective. That payment remains subject to the relevant refund, return and dispute rights. A pending status is not permission to initiate an additional charge.

A final invoice may cover services already properly delivered, an earned milestone or another lawful amount under an expressly agreed commitment. It must explain what is being charged. A remaining contractual debt is not an unlimited recurring mandate or permission to collect new fees.

If Playto collects an amount without valid authority after an effective stop instruction, or confirms a duplicate or incorrect collection, we will arrange the appropriate correction, reversal or refund without unreasonable delay and in accordance with applicable requirements. We will not require the Service Partner's consent or recovery of its payout as a condition of the Buyer's valid remedy.

A change in the Buyer's billing contact or personnel does not alone terminate the business's service agreement. Updates to the authorized representative or payment method must nevertheless be recorded and supported by appropriate authority.

A billing or service pause applies only where it is expressly offered and agreed. The record must state the pause dates, whether work or access continues, the effect on Charges, and when and on what terms billing may resume. These Recurring Terms do not themselves create a pause feature.

Resumption is permitted only within an authorization that validly covers it, with any required reminder or fresh acceptance. A terminated subscription, revoked mandate or expired authorization must not be silently reactivated.

Changes to the service, buyer entity or contracting seller may require a revised agreement and payment authorization. A Service Partner cannot migrate a Buyer's payment permission to an unrelated business or another arrangement merely by changing an invoice or account record.

Recurring payment buys the service or capacity actually described in the Service Order. The Service Partner must maintain appropriate evidence for each billed period. Reserved capacity, completed deliverables and access to an ongoing service are different obligations and must not be presented as interchangeable proof of performance.

Playto's billing administration does not remove its role as the Buyer's seller. If the service cannot be supplied as agreed, Playto will address the resulting cancellation, correction, re-performance or refund obligations under the Buyer Terms, Service Order and Refund & Cancellation Policy.

If Playto or a Service Partner discontinues an arrangement, future collections for discontinued service must stop. Valid prepaid obligations must be resolved rather than treated as forfeited merely because the Service Partner's account closes.

Charges for a suspended or interrupted period require a continuing contractual basis and valid payment authority. We will not treat an unavailable service as supplied merely because billing remains scheduled. Conversely, a Buyer's decision not to use capacity genuinely reserved and made available as agreed does not by itself establish non-delivery. The accepted scope and relevant records determine that distinction.

Buyer delivery confirmation may support a transaction record, but does not authorize a new billing period, waive a valid claim or eliminate payment-dispute rights. An internal supplier payout delay is not permission to charge the Buyer again for the same paid service.

Refunds are governed by the Refund & Cancellation Policy, the accepted Service Order and applicable law. There is no general change-of-mind refund entitlement for B2B professional services. A valid basis may arise from non-delivery, material failure to meet the agreed scope, an unauthorized or incorrect charge, an accepted cancellation right or another applicable legal or contractual right.

Playto's standard direct-resolution period is seven calendar days from the relevant event described in that Policy, not always the date of the first payment. For an affected recurring billing error, the relevant charge is the starting event. Non-delivery and service-quality concerns follow the agreed delivery event and discovery provisions in the Policy. A later delivery obligation is not extinguished before performance is due.

The seven-day direct-resolution period is not a deadline for cancelling future renewal or revoking future payment authorization. It does not shorten a longer right in the Service Order, an applicable statutory period or an independent bank, card or other payment-method right. Later claims are assessed as provided in the Refund & Cancellation Policy.

Stopping future renewal does not automatically refund a correctly charged, properly supplied earlier period. Conversely, receiving a refund for one charge does not by itself cancel every future period unless the arrangement is also cancelled. Playto will identify the effect of the resolution on the recurring arrangement.

You may contact support@playto.so to identify a charge, raise a service issue or request refund review. We encourage direct resolution where practical, but you are not required to exhaust Playto's process before exercising an available bank, issuer, regulator or legal right. Contacting Playto does not extend an external filing deadline.

For a payment dispute, Playto may provide relevant evidence of the accepted Billing Schedule, genuine authorization, notices, service records, cancellation and refund events. Evidence is not a guarantee that an issuer or payment system will reject or uphold a claim.

Playto will coordinate an open chargeback or bank return with any refund to avoid reimbursing the same amount twice. You are not required to relinquish a valid dispute right merely to request help. A legitimate complaint, cancellation or dispute must not be treated as fraud simply because it is unfavorable to Playto or a Service Partner.

For arrangements governed by their accepted Service Partner Terms, Service Partners must supply accurate scope, billing, delivery and tax information; review and approve the offered obligations; and promptly report changes, cancellation requests, service failures and billing errors to Playto.

Service Partners must not enroll a Buyer without genuine authorization, submit a recurring charge for an unrelated service, conceal a minimum commitment, manufacture delivery or consent records, obstruct cancellation, or request collection under a revoked mandate. Material new obligations require the required approval before being applied.

Playto administers Buyer-facing notices and recurring collections for the approved flow. The Service Partner must provide the information and cooperation necessary for that administration. Required disclosures, authorization and cancellation controls must be in place before recurring collections begin.

Supplier payout eligibility, reserves, refund allocation and recovery remain governed by the Service Partner Terms and accepted account arrangements. These Recurring Terms do not accelerate supplier payouts, guarantee collection or create an additional lien, personal guarantee or external bank-debit mandate.

Keep your billing access secure and report a suspected unauthorized collection or account compromise promptly. Do not send full payment-card numbers, security codes, account passwords or authentication codes by email. Use an approved secure route when additional payment information is needed.

Playto processes billing contacts, authorization and transaction records, and relevant service or cancellation evidence for transaction administration, security, support, compliance and dispute handling as described in the applicable privacy information. Evidence requests must be relevant and proportionate. These Recurring Terms do not provide unrestricted consent to inspect unrelated business communications or publish private payment details.

Authorization records must link the accepted Billing Schedule and document versions to the relevant transaction, acceptance event and any later amendment, cancellation or revocation. Relevant timestamps and authentication evidence will be retained where lawful and appropriate. Corrections must preserve an accurate audit history rather than silently rewrite the earlier agreement. Records will be retained for the purposes and periods supported by applicable legal obligations, Payment Rules and legitimate recordkeeping needs, with appropriate access restrictions. A cancellation or credential deletion request does not require deletion of records Playto lawfully needs to retain, and retaining a record does not preserve permission for future charges.

Some transactions require additional local disclosures, notices, authentication, debit mandates, withdrawal procedures or consent for early service performance. Those requirements must be satisfied where applicable. A business-purchase description or acceptance of these Recurring Terms does not waive a protection the law actually gives the Buyer or account holder.

Where mandatory law provides a consumer cancellation, cooling-off, withdrawal or refund right, that right remains available. The applicable conditions for services must be followed; mere payment, an electronic signature or beginning work does not automatically establish that every such right has been waived.

Where applicable law requires a separate online withdrawal function for a covered purchase, Playto will make that function available for the required period and provide the required acknowledgement of submission. Statutory withdrawal, stopping the next renewal and requesting a service-related refund are distinct processes; one must not be substituted for another in a way that reduces mandatory rights.

Changes to these Recurring Terms apply prospectively through the notice and acceptance process required by the governing agreement and law. Updating this page does not retrospectively change an accepted Billing Schedule, make an unauthorized debit valid, or supply missing consent. New consent will be obtained where required before revised billing takes effect.

The date shown on this page identifies this version. The relevant recorded acceptance and transaction confirmation establish when these Recurring Terms apply to an arrangement, subject to mandatory law.

For recurring billing, cancellation, revocation, invoice or refund questions, contact:

support@playto.so

Playto, Inc.
8 The Green, Ste R
Dover, DE 19901
United States

Include the Buyer business and the relevant service or transaction reference. Do not include full payment credentials. The company address is not a walk-in support location.