Refund & Cancellation Policy

1. About this Policy

This policy explains how cancellations, refunds and payment disputes work when a business buys professional services from Playto, Inc. It summarizes Sections 8, 9, 13 and 14 of the Buyer Terms and Conditions. If this policy and the Buyer Terms differ, the Buyer Terms and your accepted Buyer Service Order control.

2. Playto is the seller

Playto, Inc. sells every Service to you as principal seller and Merchant of Record. The Service Partner named in your order performs the work for Playto. It does not sell to you and does not collect payment from you.

Playto decides refund requests and pays refunds itself. A refund Playto owes you never depends on the Service Partner's consent or on Playto recovering money from anyone else.

3. Summary of your options

4. Seven-day refund on a first order

An order is a First Order only if neither you nor any affiliate of yours has previously paid for an order on Playto for a service from the Service Partner named in it. Your order records whether it is a First Order.

For a First Order, you may cancel the order, or a separately funded stage of it, within seven calendar days after its payment date and receive a full refund of the amount paid for it, including refundable transaction tax. You do not need to give a reason or provide evidence. Playto may confirm that the request comes from an authorized representative of your business but will not otherwise obstruct it.

This right ends early if the work for that order or stage is validly delivered within those seven days. The seven-day review period after delivery then applies (Section 6 below). For a recurring service, this right applies only to the first billing period of a First Order.

5. Refund requests before delivery

For an order that is not a First Order, from its payment date, and for a First Order after the seven-day period, you may request a refund until the affected order or stage is validly delivered. To do so, send a Refund Request with Proof and Declaration: a written request from an authorized representative that:

• identifies the order and stage;
• explains the reason for the request;
• attaches the evidence you rely on; and
• includes a signed declaration that the information provided is true and complete.

Playto reviews each request promptly and in good faith, considering the reason, the evidence and the work actually performed, and will not unreasonably refuse a properly supported request.

• If substantive work on the affected order or stage has not started, Playto refunds the amount paid for it in full.
• Otherwise, if Playto approves the request, it refunds at least the unperformed or undelivered portion.

A deduction is permitted only for objectively evidenced, conforming work or capacity already provided at a price or allocation accepted before purchase, or for a separately identified, non-recoverable third-party commitment you specifically approved. Internal preparation, unsupported progress claims, undisclosed penalties and Playto's own costs do not reduce a refund. A completed, separately accepted milestone is not refunded only because a later stage is cancelled.

6. After delivery: the seven-day review period

You have seven calendar days after valid delivery of each stage to review the work and report missing work, a failure to meet the order or another problem, unless your order gives a longer period. Confirming early does not shorten this period, and silence is never treated as approval.

Playto assesses each report, the scope and the evidence in good faith and, depending on the problem, arranges prompt correction or re-performance, an agreed replacement, a price adjustment, or a full or partial refund. You do not have to accept endless correction attempts, a materially different service or a remedy that cannot meet a mandatory deadline. Delivery and review are explained in the Service Delivery Policy.

7. Recurring services and retainers

You can cancel future renewal, or revoke your Recurring Payment Authorization, at any time through the cancellation route in your order or by emailing support@playto.so. A cancellation is recorded when received and takes effect under your authorization, the law and the payment rules. No further recurring charge is made under a cancelled authorization. Ending a separately agreed minimum service commitment is a different matter, handled under your order and the law.

Cancelling future billing does not by itself refund a period that was correctly charged and properly supplied. The seven-day no-reason refund covers only the first billing period of a First Order. For later periods, refunds for unused time or service problems follow Sections 5 and 6 above. See the Recurring Payment Terms.

8. Rights these periods do not limit

Non-delivery, duplicate or unauthorized charges, fraud, latent defects and rights that cannot legally be waived may be raised outside the periods above. Non-delivery may be raised when the agreed due date is missed, or earlier if an inability to deliver is known. Nothing in this policy shortens a statutory limitation period, a card-network or payment-method dispute period or an independent warranty. For time- and capacity-based services, cancellations and refunds are measured against the performance actually provided and the unused portion.

9. How to request a cancellation or refund

Send your order reference and your request through the cancellation or support route in your order, or email support@playto.so. Please contact Playto directly.

A request is recorded when it is received, not when it is later reviewed, and a request made within an applicable period stays timely while Playto collects any evidence it reasonably asks for. Playto requires its Service Partners to forward any request they receive to Playto promptly, and takes into account authentic evidence that you told the Service Partner earlier. Avoidable new work on cancelled scope stops, and work continued after an effective cancellation without your authorization does not reduce a refund.

10. How refunds are paid

Playto pays refunds itself and initiates each approved refund without undue delay, and within any shorter period required by law or by the payment method. Refunds ordinarily go back to the original payment method. Where that is not possible, Playto uses a lawful, verified alternative permitted by its payment provider.

Playto gives you the refund reference available to it. Your bank or card issuer may take additional time to credit the refund, and Playto will not describe a refund as completed while it is pending or has failed. Refunds, credit notes, tax adjustments and any parallel payment dispute are reconciled so the same amount is not recovered twice. Playto's own costs, including amounts it pays its suppliers, never reduce a refund owed to you.

11. Chargebacks and payment disputes

If you do not recognize a charge or disagree with one, please contact Playto first at support@playto.so so the issue can be resolved quickly. This is optional: you may still contact your card issuer or bank at any time, and nothing in this policy asks you to give up a payment-dispute right. Playto may submit relevant, authentic contract, payment and delivery evidence to the card network or bank.

Good-faith use of a refund, complaint or payment-dispute process is never treated as a breach and does not create a chargeback fee for you. Knowingly submitting false evidence or an intentionally false claim is not permitted. If an amount has already been refunded or credited, that must be disclosed so the same amount is not recovered twice.

Charges appear on your card statement as PLAYTO* followed by a short reference to the service, for example PLAYTO* WEB DESIGN, or as PLAYTO INC. The descriptor never names a Service Partner.

12. Special terms

A term less favorable to you than this policy applies only if it is separately identified, conspicuous, expressly accepted by you and Playto before purchase, lawful and permitted by Playto's payment arrangements. A blank field, a label such as "deposit" or invoice wording cannot create one. Longer or more favorable rights that Playto accepts, and rights under mandatory law, remain protected.

13. Contact

For cancellations, refund requests and payment disputes, contact:

support@playto.so

Playto, Inc.
8 The Green STE R
Dover, Delaware 19901
United States