LEGAL

Buyer Terms & Conditions

These Terms govern business purchases of professional services through Playto, including payment links, invoices, recurring arrangements and other approved transaction flows.

DateJuly 14, 2026
SELLER OF RECORDPlayto, Inc. is the Merchant of Record and authorized reseller.
SERVICE DELIVERYAn approved Service Partner may perform the underlying professional service.
SUPPORTPayment, refund and transaction questions: support@playto.so

These Buyer Terms & Conditions ("Terms") form a binding agreement between you, or the business or organization you represent ("Buyer", "you", or "your"), and Playto, Inc., a Delaware corporation with a registered address at 8 The Green, Ste R, Dover, DE 19901, United States ("Playto", "we", "us", or "our").

These Terms govern purchases of professional services through Playto, including purchases made through a Playto checkout, payment link, invoice, recurring-payment arrangement, or other approved transaction flow.

Playto acts as the Merchant of Record and authorized reseller for services purchased through Playto.

This means:

  1. you purchase the applicable service from Playto;
  2. Playto contracts with you as the seller for the transaction;
  3. Playto invoices and charges you;
  4. an approved professional-service provider engaged by Playto may perform some or all of the underlying work;
  5. Playto administers the buyer-side commercial and payment relationship, including billing, payment records, applicable transaction taxes, recurring-payment administration, refunds, payment disputes and transaction support; and
  6. Playto separately compensates the applicable service provider under Playto's separate arrangement with that provider.

Unless Playto expressly agrees otherwise in writing, you do not owe the service provider a separate payment for a service that you have purchased and paid for through Playto.

For these Terms:

"Charges" means amounts payable by you for a Service, including the service price, applicable taxes and any other amount clearly disclosed before payment.

"Service" means the professional service purchased from Playto under a Service Order.

"Service Order" means the transaction-specific statement of work, payment request, order form, invoice, subscription schedule, milestone schedule or equivalent record that describes a particular Service.

"Service Partner" means an approved third-party business, agency, consultant, contractor or other professional-service provider engaged by Playto to perform some or all of a Service.

"Transaction" means a purchase, subscription, payment or other commercial transaction through Playto.

"Trust Score" means Playto's buyer-facing trust assessment and related verified business context.

Playto is designed primarily for business-to-business professional-service transactions.

By making a purchase, you represent that:

  1. you are acting primarily for purposes related to a trade, business, profession or commercial activity;
  2. if you act for a company or other organization, you have authority to bind that organization;
  3. the information you provide is accurate and complete; and
  4. you are legally permitted to enter into the Transaction.

If mandatory law nevertheless treats you as a consumer, nothing in these Terms removes any right or protection that cannot lawfully be waived.

Playto may decline a Transaction that is not consistent with its approved business-to-business scope.

Each Transaction is governed by:

  1. these Terms;
  2. the applicable Service Order;
  3. the Playto Refund & Cancellation Policy;
  4. the Playto Recurring Payment Terms, where recurring billing applies;
  5. the Playto Acceptable Use Policy; and
  6. any additional transaction-specific terms expressly presented to and accepted by you.

A Service Order may include:

  • the Service being purchased;
  • specific deliverables;
  • project or service period;
  • milestones;
  • start and delivery dates;
  • acceptance criteria;
  • Buyer dependencies;
  • price and currency;
  • payment schedule;
  • whether payment is one-time or recurring;
  • refund and cancellation terms;
  • revision or change-order terms;
  • intellectual-property treatment;
  • confidentiality requirements; and
  • other transaction-specific conditions.

If these Terms conflict with a Service Order regarding transaction-specific commercial details, the Service Order controls those details.

These Terms continue to control general legal, payment and platform matters unless the Service Order expressly states otherwise.

Mandatory applicable law controls where it cannot validly be varied by agreement.

Playto may engage a Service Partner to perform some or all of a Service purchased from Playto.

The Service Partner may communicate directly with you, receive information reasonably necessary to perform the work, participate in meetings and deliver work to you.

The applicable Service Order may identify the Service Partner where relevant.

The Service Partner performs the relevant work within Playto's service-delivery arrangement. Your contractual payment obligation for the Transaction remains to Playto.

Use of a Service Partner does not by itself create a separate payment obligation from you to that Service Partner.

You should review the Service Order carefully before accepting or paying.

A Service Order should describe the Service sufficiently clearly for the parties to understand:

  1. what will be provided;
  2. what will not be provided;
  3. when performance is expected;
  4. what information or cooperation you must provide;
  5. how completion or acceptance will be determined; and
  6. the price and payment terms.

You must raise any material error or ambiguity before completing the Transaction.

Playto may require additional transaction information before permitting payment where reasonably necessary to make the Service, delivery terms or payment purpose sufficiently clear.

Playto may use automated or AI-assisted checks to identify incomplete, vague or inconsistent Service Orders. Such checks do not replace the parties' responsibility to review the actual Service Order.

A Transaction becomes binding when:

  1. you complete the acceptance steps presented by Playto, including any required acceptance of the Service Order;
  2. you authorize the applicable payment; and
  3. Playto accepts the Transaction, ordinarily by issuing an order, transaction or payment confirmation.

Acceptance may include clicking an acceptance button, checking a box, applying an electronic signature, authorizing payment, approving a Service Order, or another electronic action designed to indicate agreement.

You agree that electronic acceptance and electronic records may be used to form and evidence the agreement.

You consent to receive transaction documents electronically, including Service Orders, agreements, invoices, receipts, payment confirmations, recurring-payment notices, cancellation confirmations, refund confirmations and other transaction communications.

Playto may send these records by email, provide them through the Playto platform, or make them available through another durable electronic method.

You should retain copies for your records.

Playto may refuse, suspend or cancel a Transaction where reasonably necessary because of:

  • inability to process or confirm payment;
  • inaccurate or materially incomplete Transaction information;
  • manifest pricing or technical error;
  • prohibited or restricted activity;
  • suspected fraud or unauthorized use;
  • sanctions or legal restrictions;
  • security concerns;
  • inability to arrange the Service as described;
  • a material mismatch between the Service and the approved Transaction scope; or
  • another material compliance or risk reason.

If Playto cancels a Transaction after collecting payment and no amount is properly due for Services already provided, Playto will arrange the appropriate refund or reversal, subject to applicable law and payment-method rules.

Before payment, Playto will display or otherwise communicate the Charges and applicable currency.

The total amount may include taxes where required.

Playto will determine, collect and remit sales tax, VAT, GST or similar transaction taxes where applicable law requires Playto, as seller or Merchant of Record, to do so.

You must provide accurate information reasonably required to determine the correct tax treatment, including where relevant billing location, business location, tax-registration information, tax identification number, exemption certificate and other supporting information.

Where applicable law assigns a tax directly to you, including a reverse-charge, use-tax, self-assessment or similar obligation, you remain responsible for complying with that obligation.

If you claim an exemption, zero rating, reverse-charge treatment or other business-tax treatment, Playto may request supporting information and may apply the tax treatment reasonably determined from the information available.

Tax treatment may differ by jurisdiction, Service and Buyer status. Treatment of one Transaction does not guarantee identical treatment of another.

Playto does not provide tax advice to you.

By submitting a payment, you authorize Playto to charge or collect the Charges using the payment method you select.

You represent that:

  1. you are authorized to use that payment method;
  2. the payment information you provide is accurate;
  3. the Transaction is for a lawful purpose; and
  4. you will not knowingly submit false, stolen or unauthorized payment credentials.

Payment methods may have additional authorization, authentication, clearing, return, revocation or timing requirements imposed by the relevant payment system or financial institution.

Your bank, card issuer or payment account provider may apply its own charges or currency-conversion terms independently of Playto.

A pending authorization does not necessarily mean a completed payment.

If you are unsure whether a payment succeeded, check the Playto confirmation before attempting payment again.

For card Transactions, you authorize Playto to submit the Transaction for authorization and processing using the card details or token you provide.

You may be required to complete additional authentication.

Your card statement may display Playto or another Playto-authorized transaction descriptor intended to help identify the Transaction.

If you do not recognize a Transaction, contact Playto at support@playto.so and provide the transaction date, amount, currency and any available reference.

Do not send a full card number, card security code, password or authentication code by email.

Where Playto offers a bank-transfer route, you must follow the payment instructions and transaction reference shown for that Transaction.

Where you authorize Playto to debit a bank account, any separate bank-debit authorization presented to you forms part of your payment authorization.

A recurring bank debit requires the authorization applicable to that recurring arrangement.

You may revoke authorization for future debits through the route provided for the arrangement, subject to Transactions already validly initiated and any separate amount that remains properly due under the Service Order.

Bank-payment clearing, returns, revocation rights and settlement timing may differ from card payments.

If a Service Order provides for recurring billing, the recurring terms must be clearly presented before you authorize the arrangement.

The information presented will include, as applicable, the Service, amount or method of calculation, currency, billing frequency, first charge date, renewal terms, any minimum commitment, any trial or introductory period, cancellation method and circumstances in which the amount may change.

By affirmatively accepting a recurring-payment arrangement, you authorize Playto to charge the selected payment method according to those terms until the arrangement ends or is cancelled.

A one-time payment does not by itself authorize recurring charges.

Playto will provide notices, reminders and confirmations required by applicable law or payment-method rules.

If the recurring price, billing frequency or another material billing term changes, Playto will provide any advance notice and obtain any additional agreement required by applicable law or payment rules.

Further terms appear in the Playto Recurring Payment Terms.

You may cancel future recurring billing through the cancellation mechanism made available by Playto or by contacting support@playto.so.

Playto will provide confirmation when cancellation has been processed.

Cancellation stops future billing from the effective cancellation date.

Cancellation of future billing does not automatically create a refund for a previous billing period, work already performed, an earned milestone or another amount properly due under the Service Order.

Refund rights are determined separately under the Service Order, Refund & Cancellation Policy and mandatory law.

If you believe a charge was processed after an effective cancellation, contact Playto promptly.

A payment may fail because of insufficient funds, expired credentials, authentication requirements, account restrictions, fraud controls, an issuer decision or another payment issue.

Where permitted, Playto may retry a failed payment in accordance with the authorization you provided, applicable law and relevant payment rules.

A failed payment does not authorize Playto to charge a materially different payment method without appropriate authorization.

If payment remains unsuccessful, Playto may suspend or cancel the affected Service or recurring arrangement.

You remain responsible for amounts properly due under the Service Order.

The Service Order governs expected delivery of the Service.

Delivery may occur through files or digital deliverables, software repositories, websites or online accounts, reports, meetings, consulting sessions, campaign work, implementation activity, access to ongoing services, milestone completion or another method specified in the Service Order.

Where the Service Order contains milestones or acceptance criteria, those criteria should be used to determine whether the relevant stage has been completed.

Playto may record delivery events, relevant Transaction communications, milestone approvals and other evidence reasonably connected with the Service.

Playto may ask you to confirm whether a Service, milestone or deliverable has been received.

The confirmation flow may allow you to approve delivery, add comments describing what was delivered, identify an incomplete item or raise a delivery issue.

Your confirmation may be used as evidence of the Transaction and Service-delivery status.

Confirmation does not waive rights that cannot legally be waived, valid rights under the Service Order, valid fraud claims or payment-dispute rights available under applicable law or payment-method rules.

Where you expressly confirm that specified work has been delivered or accepted, Playto may reasonably rely on that confirmation when administering the Transaction, determining internal payout eligibility, resolving a later disagreement or responding to a payment dispute.

Silence does not automatically constitute acceptance unless the Service Order clearly establishes an objective acceptance mechanism and applicable law permits that mechanism.

Professional services may require cooperation from you.

You must provide information, approvals, credentials, materials, access and other dependencies identified in the Service Order within the agreed timeframe.

A delay caused materially by your failure to provide an agreed dependency may reasonably extend an affected delivery date.

You must not intentionally withhold a required approval or dependency for the purpose of creating a false non-delivery claim.

A material change to an agreed Service should be documented before the additional work is performed or charged.

A change may affect deliverables, price, milestone structure, delivery schedule, dependencies, cancellation rights or other Transaction terms.

Playto may require an updated Service Order or electronic change order.

An earlier payment authorization does not automatically authorize a materially different Service or additional amount.

If Playto or the Service Partner becomes aware that an agreed delivery date is likely to be materially missed, reasonable efforts will be made to communicate the delay and available next steps.

Depending on the circumstances, those steps may include revised delivery, correction or re-performance, replacement, partial refund, full refund, cancellation of undelivered work or another agreed remedy.

The appropriate remedy depends on the Service Order, work already performed, the nature of the issue and applicable law.

Refunds are governed by the Playto Refund & Cancellation Policy, the Service Order and applicable law.

A Buyer may request a refund where appropriate for circumstances including Service not delivered, material failure to meet the agreed scope, incorrect amount, duplicate payment, approved cancellation, unauthorized payment or another basis recognized by applicable law or Playto's policies.

Playto may request evidence reasonably necessary to investigate the request, including the Service Order, invoice, delivery records, milestone history, acceptance records, relevant communications and other documentation relating to the Transaction.

A refund may be full or partial where appropriate.

Approved refunds will ordinarily be returned through the original payment route unless another method is required or permitted.

The time between Playto initiating a refund and the credit appearing in your account depends on the payment method and financial institution.

Nothing in these Terms requires you to waive a chargeback, bank dispute or other payment right available to you.

Playto encourages you to contact Playto first where practical because many payment or Service issues can be resolved without a formal payment dispute.

Contacting Playto does not suspend or extend a deadline imposed by your bank, issuer, payment provider or applicable law.

If you initiate a chargeback or other payment dispute, Playto may provide relevant Transaction evidence to the applicable institution or payment network.

Evidence may include payment authorization, the Service Order, invoice, delivery records, milestone approvals, Buyer acceptance, access records where relevant, written communications, refund records, recurring-payment authorization, cancellation records and other relevant evidence.

Submission of evidence does not guarantee that a payment dispute will be decided in Playto's favor.

If you have already received reimbursement through a refund, credit, chargeback or another route, you are not entitled to recover the same amount twice. Any duplicate recovery must be reconciled.

Knowingly submitting false information in connection with a payment dispute may result in suspension of future use and other remedies permitted by law.

Playto may display a Trust Score and related verified business context relating to a Service Partner.

The Trust Score may use selected verified business, financial, payment-performance and transaction-backed information.

Buyer-facing information may include verified business status, revenue or processing-volume bands, refund rates, dispute or chargeback rates, benchmark comparisons and payment-backed reviews.

Sensitive underwriting information is not intended to be publicly displayed.

Trust Score provides additional Transaction context. It is not insurance, a government certification, a guarantee of future performance, a guarantee against fraud, or a substitute for reviewing the applicable Service Order.

Trust Score information may change as underlying information is refreshed, corrected or supplemented.

Where Playto permits transaction-backed reviews, only eligible participants connected to the relevant Transaction may submit such feedback.

You must provide truthful feedback based on your actual experience.

You must not submit fabricated reviews, duplicate reviews intended to manipulate a rating, knowingly false factual statements, another person's private information, threats or abusive content, or feedback in exchange for an undisclosed improper incentive.

Playto may moderate reviews to enforce these requirements while preserving legitimate positive or negative customer feedback.

Ownership and licensing of project deliverables are governed by the applicable Service Order.

Unless a Service Order expressly states that intellectual-property rights are assigned or licensed to you, no transfer of intellectual-property ownership is implied solely by payment.

Where a Service Order provides that intellectual-property rights transfer to you, the transfer will occur according to the conditions stated in that Service Order, which may include full payment of the applicable Charges.

Pre-existing intellectual property, tools, libraries, templates, know-how and third-party materials remain subject to the rights identified in the Service Order or applicable license.

You grant Playto and the applicable Service Partner a limited right to use materials you provide to the extent reasonably necessary to perform the Service.

You represent that you have the rights necessary to provide those materials.

Each party must use reasonable care to protect non-public information received in connection with a Transaction that is confidential by nature or clearly identified as confidential.

Confidential information may be used only as reasonably necessary to perform the Service Order, administer the Transaction, obtain professional advice, enforce legal rights, meet compliance obligations or comply with law.

Playto may provide necessary confidential information to the applicable Service Partner and authorized service providers where reasonably required to perform the Service or Transaction, subject to appropriate obligations.

Confidentiality does not apply to information that is lawfully public through no breach, was already lawfully known without confidentiality restriction, is independently developed without use of the confidential information, is lawfully received from another person without confidentiality restriction or must be disclosed by law or lawful authority.

Playto processes personal information in accordance with the Playto Privacy Policy.

Information may be processed for purposes including Transaction administration, Service delivery, verification, billing, fraud prevention, sanctions and compliance screening, refunds, disputes, support, tax, recordkeeping and legal obligations.

The Service Partner may receive information reasonably necessary to perform the Service.

If you provide personal information relating to another person, you represent that you are authorized to provide that information and have given any notice required by applicable law.

You must not use Playto for an illegal, fraudulent, deceptive or prohibited Transaction.

You must comply with the Playto Acceptable Use Policy and any applicable restricted-business or restricted-jurisdiction policy.

Playto may request additional information about your identity, business, ownership, purpose of payment, source of funds, destination, Service being purchased or other relevant compliance information.

Playto may decline, suspend, reject, cancel, restrict or block a Transaction or account where reasonably necessary because of applicable law, sanctions, fraud, prohibited activity, false information, security concerns, payment-method rules, legal process or another material compliance or risk issue.

Where applicable law requires property or funds to be blocked rather than returned, Playto may be required to restrict them and make required reports.

Playto may be legally prohibited from explaining all details of such an action.

You represent that you are not a person with whom Playto is prohibited from dealing under applicable sanctions law, owned or controlled in a manner that makes the Transaction prohibited, located in a jurisdiction for which the Transaction is prohibited, or using Playto to evade or circumvent a sanctions, export-control or trade restriction.

You must not use Playto to cause Playto or another person to violate applicable sanctions, export-control or trade restrictions.

You must not impersonate another person, use stolen credentials, falsify Transaction information, attempt unauthorized access, manipulate a Trust Score or review, submit fictitious Service Transactions, process payments for an undisclosed third party, structure Transactions to evade controls or otherwise misuse Playto.

Playto may delay, decline or investigate a Transaction where fraud, unauthorized activity or another material security concern is suspected.

Unless a specific written agreement expressly states otherwise, a payment made through Playto does not create an escrow, trust, fiduciary, deposit-account or banking relationship between Playto and Buyer.

Playto may delay payment to a Service Partner, maintain reserves, or apply other risk controls under Playto's separate arrangement with that Service Partner.

Those controls do not by themselves create an escrow arrangement for Buyer.

Playto will administer the Transaction and arrange performance of the Service Order with reasonable care consistent with the agreed Transaction.

Professional services can involve judgment, collaboration and outcomes affected by factors outside Playto's or the Service Partner's control.

Unless a Service Order expressly provides a specific result or warranty, Playto does not guarantee a particular commercial outcome, revenue result, advertising performance, software adoption result, business result, legal, tax, investment or financial outcome, or another result that depends on circumstances outside the agreed deliverables.

Nothing in this section limits an obligation to provide the Service actually promised in the Service Order or any warranty or remedy that cannot lawfully be excluded.

Performance of a Service Order may depend on third-party systems selected or controlled by Buyer, including advertising platforms, cloud services, software products, repositories or communication tools.

Playto is not responsible for an outage, restriction, policy change or other failure of an independent third-party service that Playto does not control, except to the extent Playto expressly assumed that risk in the Service Order.

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary or consequential damages, or for loss of anticipated profits, revenue, business opportunity or goodwill, arising out of these Terms or a Service Order.

For a one-time Transaction, Playto's aggregate liability arising from that Transaction will not exceed the amount paid by Buyer to Playto for the affected Service Order.

For an ongoing or recurring Service Order, Playto's aggregate liability will not exceed the Charges paid by Buyer for that affected Service Order during the 12 months immediately preceding the event giving rise to the claim.

These limitations do not apply to fraud or fraudulent misrepresentation, willful misconduct, amounts Playto is expressly required to refund or repay, liability that applicable law does not permit to be excluded or limited, or another liability expressly stated to be uncapped in a Service Order.

To the extent permitted by law, you will indemnify and hold Playto harmless from a third-party claim to the extent caused by materials or instructions you provide that infringe another person's rights, your unlawful conduct, your material breach of these Terms, your unauthorized use of another person's information or payment method, or your fraud or willful misconduct.

Playto will provide reasonable notice of a covered claim and reasonable cooperation where appropriate.

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, widespread telecommunications failures, material infrastructure outages, labor disruption, epidemic, pandemic or similar events.

This clause does not excuse an obligation to account for money already properly due or provide a refund that applicable law requires.

Playto may suspend or terminate access to Playto or cancel a pending Transaction where reasonably necessary because of material breach, non-payment, fraud, unauthorized activity, sanctions, prohibited Services, security risk, legal requirement or payment-method requirements.

Where appropriate and legally permitted, Playto will communicate available information about the reason and next steps.

Termination does not erase payment obligations already accrued, refund rights already accrued, accepted Service Orders, confidentiality obligations, intellectual-property provisions, dispute rights or other provisions intended to survive termination.

Playto may update these Terms prospectively.

The version accepted for a completed one-time Transaction will continue to govern that Transaction unless mandatory law requires otherwise or the parties agree to a change.

For an ongoing arrangement, Playto will provide any notice of a material change required by applicable law or the applicable agreement.

Where applicable law requires affirmative consent to a change, the change will not apply without that consent.

These Terms and Service Orders are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules.

To the extent legally permitted, the state and federal courts with jurisdiction in Delaware will have exclusive jurisdiction over disputes arising from these Terms or a Service Order.

Nothing in this section removes a mandatory right to use another court, tribunal or dispute mechanism where applicable law does not permit that right to be waived.

The United Nations Convention on Contracts for the International Sale of Goods is excluded to the extent it might otherwise apply.

Before starting formal litigation, the parties should make a reasonable effort to resolve an ordinary commercial dispute through their designated contacts.

This requirement does not prevent urgent injunctive relief, prevent a lawful payment dispute, prevent contact with a regulator or authority, suspend a statutory limitation period or require either party to waive a legal right.

You may not assign a Service Order or these Terms in a manner that materially changes the party receiving the Service without Playto's written consent.

Playto may assign these Terms to an affiliate or successor in connection with a bona fide reorganization, financing, merger, sale or transfer of substantially all relevant business assets, provided the assignment does not unlawfully reduce your rights.

Transaction notices may be provided electronically to the email address or account contact associated with your Transaction.

You are responsible for keeping your contact information accurate.

Formal notices to Playto may be sent to:

support@playto.so

Playto, Inc.
8 The Green, Ste R
Dover, DE 19901
United States

The registered company address is not a walk-in customer-support location.

These Terms, the applicable Service Order and the policies expressly incorporated into them constitute the agreement governing the applicable Transaction.

Statements in marketing materials do not amend a Service Order or these Terms unless expressly incorporated into the Transaction.

If a provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent lawfully possible and the remaining provisions will continue in effect.

A delay or failure to enforce a right does not waive that right.

A waiver is effective only for the specific matter for which it is given.

Except where these Terms expressly provide otherwise, they do not create enforceable rights for a person who is not a party to the applicable agreement.

For payment, Service, cancellation, refund or Transaction questions:

support@playto.so

Playto, Inc.
8 The Green, Ste R
Dover, DE 19901
United States