LEGAL

Service Partner Terms

These Terms govern professional services supplied to Playto for resale to business Buyers, including service delivery, transaction records, payouts, refunds and disputes.

Last updatedSeptember 9, 2026
RESELLER RELATIONSHIPPlayto, Inc. sells the approved Service to the Buyer.
SERVICE PARTNERYour business supplies and performs the agreed Service for Playto.
SUPPORTAccount, payout and transaction questions: support@playto.so

These Service Partner Terms ("Terms") govern the relationship between Playto, Inc., a Delaware corporation at 8 The Green, Ste R, Dover, DE 19901, United States ("Playto", "we", "us", or "our"), and the business accepting these Terms ("Service Partner", "you", or "your").

These Terms apply to professional services you supply to Playto for resale to business Buyers and to your use of the associated Playto account. You accept them through an affirmative electronic acceptance presented during onboarding or another recorded written acceptance. Merely viewing this page, creating a draft request or receiving a payment link does not constitute acceptance or activate an account.

The individual accepting for a business represents that they have authority to bind it. This agreement takes effect when that acceptance is recorded and Playto confirms acceptance of the business relationship. Account approval and any required Account Schedule must be completed before Transactions are enabled. Neither these Terms nor an account application constitutes approval by a payment network or financial institution.

Playto will provide an electronic copy or durable means of retaining the Terms and Account Schedule you accept. The date displayed on this page identifies this version; it does not backdate acceptance or change the terms of an earlier Transaction.

Account Schedule means the commercial and operational schedule presented to and accepted by you. It identifies applicable pricing, the calculation of amounts payable, payout currency and schedule, any reserve conditions, and account-specific requirements. It may be recorded electronically.

Buyer means the business purchasing an approved professional service from Playto.

Buyer Charge means the total amount authorized by the Buyer for a Transaction, including any separately identified transaction taxes.

Service means a professional service approved for resale by Playto, including the specific work described in a Service Order.

Service Order means the transaction-specific record approved through Playto that identifies the Service, parties, scope, deliverables, commercial terms and delivery obligations. It may include an accepted statement of work, milestone schedule, subscription schedule or change order.

Supplier Price means the amount payable by Playto for your supply under a Service Order, calculated under the Account Schedule before any separately recorded withholding, reserve or liability adjustment. It is not necessarily the gross Buyer Charge.

Payment Rules means the rules applicable to the payment method and processing arrangement used for a Transaction, including authorization, security, recurring billing, refund, dispute and return requirements.

Review Period means the relevant Buyer review or direct-resolution period under Playto's Refund & Cancellation Policy or a longer period approved in the Service Order. It is not the full period during which a payment can be disputed.

Reserve means an amount temporarily withheld or required to address identified or reasonably anticipated obligations under these Terms. A Reserve is not a fee.

Transaction means a Buyer purchase of a Service through Playto, including a separately billed milestone or recurring service period.

Cleared Payment means a Buyer payment recorded by Playto as received and available for the relevant supplier settlement, rather than a pending authorization, an unpaid invoice or an unconfirmed transfer. Clearance does not mean that a payment is irrevocable or immune from a later return or dispute.

You authorize Playto, on a non-exclusive basis, to purchase your approved Services for resale to Buyers in the markets Playto supports for your account. You undertake to perform those Services for Playto in accordance with accepted Service Orders.

For each Transaction, Playto contracts with and invoices the Buyer as the seller and Merchant of Record. You provide the underlying work within that arrangement. Playto separately owes you the Supplier Price, subject to these Terms and the Account Schedule.

You may communicate and collaborate directly with the Buyer to perform the work. That contact does not make Playto a collection agent for an independent sale between you and the Buyer. It does not authorize you to bind Playto to additional obligations.

You must not issue a separate demand for payment to the Buyer for the same Service sold by Playto or ask the Buyer to pay it twice. Supplier invoices for your supply must identify Playto as the recipient of that supply. Buyer-facing invoices and receipts for a Transaction must identify Playto as the seller.

The arrangement is non-exclusive. It does not require you to use Playto for unrelated work. Neither party is required to accept every proposed Service Order.

Playto remains responsible to the Buyer for the seller obligations it assumes under the Buyer Terms and accepted Service Order. Allocation of a cost or performance obligation to you under these Terms does not require the Buyer to recover from you before seeking a remedy from Playto. Nothing here appoints you to provide payment processing to other businesses under Playto's account.

The account is for approved business-to-business professional services. Approval for one category, business entity, website, customer market or transaction structure does not approve a materially different activity.

You must obtain Playto's approval before introducing a materially different service category, delivery model, regulated activity, payment purpose, business entity or market. Physical goods, financial transfers unrelated to a genuine Service, and transactions for an undisclosed third-party seller are not covered by this arrangement.

You must not relabel prohibited goods, financial products, regulated activities or another business's sales as consulting, development, marketing or another approved Service.

An existing buyer-provider contract is not automatically transferred to Playto by generating an invoice. Before submitting such an engagement, disclose it and obtain the agreement, substitution, novation or other documentation needed to establish Playto's actual seller role. Do not backdate invoices, acceptance records or Service Orders, or misrepresent an earlier transaction as a new Playto sale.

You must provide accurate and complete information reasonably requested to assess and administer your account. This may include business registration, trading names, operating locations, ownership and control, authorized representatives, tax status, payout-account ownership, service descriptions, transaction history and financial information relevant to delivery or payment risk.

Playto may verify information through lawful sources and request updated evidence. Where a particular check requires separate notice or consent, that requirement must be met before the check occurs.

Promptly notify Playto of a material change affecting your identity, ownership, financial ability to deliver, tax status, licensing, payout details, service model or the accuracy of information previously provided.

Account approval does not waive continuing review. Playto may restrict a proposed Transaction while information is incomplete or a material risk or eligibility question remains unresolved.

Disclose material payment-processing suspensions or terminations, unresolved fraud or excessive-dispute findings, and regulatory action relevant to your proposed activity when applying and when such an event subsequently occurs. You may explain or contest a finding; you must not knowingly omit it to obtain approval. Information about your actual operating locations must not be replaced by a registered-office address where that would misrepresent the business.

Use your account only for the business that Playto approved. Keep access credentials secure, restrict access to authorized personnel and promptly report suspected compromise or unauthorized activity.

You are responsible for actions actually authorized by your business and for exercising reasonable care over account access. A disputed action remains subject to investigation; possession of a name, email address or account identifier is not conclusive evidence of authority.

You must not create, apply or approve a Buyer's signature, impersonate a Buyer, intercept a verification code, or enter false evidence of acceptance or delivery. Supplying a Buyer's contact information only permits the preparation and delivery of a request for that Buyer's own review.

Acceptance on behalf of a company does not, by itself, make its representative a personal guarantor. A sole proprietor enters the agreement in their own legal capacity. Any separate personal guarantee requires its own express agreement.

While your account is active, Playto grants your authorized users a limited, non-exclusive, non-transferable right to use the platform for the approved business purposes under these Terms. Playto and its licensors retain ownership of the platform and its technology. You must not bypass access controls, introduce malicious code, interfere with other users, or copy, resell or reverse engineer protected platform technology except to the extent applicable law permits an activity that cannot be restricted by contract.

The agreement consists of these Terms, the accepted Account Schedule, accepted Service Orders, and policies specifically identified and made available when accepted. Relevant policies may include the Refund & Cancellation Policy, service-delivery requirements, recurring-payment terms, acceptable-use restrictions, jurisdiction restrictions and applicable data-protection terms.

A separately signed agreement controls only the provisions it expressly varies. The Account Schedule controls account-specific pricing and payout arrangements. A Service Order controls its stated scope and transaction-specific commercial details. These Terms govern remaining matters.

A Service Partner cannot change Playto's general terms or reduce a Buyer's already accepted rights through an invoice note or an unapproved side agreement. A more favorable Buyer refund or review commitment must be approved and recorded before the Buyer accepts it.

Mandatory law and applicable Payment Rules take priority where the parties cannot lawfully agree otherwise. Additional policies must be accessible and properly incorporated; an unpublished future policy does not bind you merely because a document refers to its title.

Before a payment request is presented to a Buyer, you must provide enough information to identify the genuine Service and its obligations. As applicable, this includes:

  • the Buyer business, intended recipient and authorized contact;
  • the approved Service category and a specific description;
  • deliverables, quantities, scope and material exclusions;
  • the start date, delivery date and relevant service period;
  • milestones, their prices and their delivery dates;
  • objective acceptance criteria and any revision allowance;
  • Buyer dependencies, access requirements and approval responsibilities;
  • price, currency, payment schedule and applicable tax information;
  • whether a charge is an advance, deposit, milestone, balance or recurring payment;
  • cancellation, refund, review and minimum-commitment terms;
  • treatment of intellectual property and third-party materials; and
  • any material confidentiality, data-processing or professional-licensing requirement.

Do not present a Service Order that is materially vague, misleading or internally inconsistent. A generic label alone may be insufficient to describe bespoke work.

Playto may require clarification or decline a Service Order. Automated drafting or completeness checks do not relieve you of responsibility for reviewing and approving the actual obligations before submission. No automated tool may invent either party's acceptance.

Submitting an approved Service Order is your offer to supply the stated Service to Playto for the Supplier Price disclosed to you. It authorizes Playto to offer that Service for resale. Unless the accepted transaction flow expressly provides otherwise, your supply obligation and Playto's corresponding purchase obligation become binding when Playto confirms acceptance of the related Buyer order through that flow. Playto must identify the accepted Service Order, Supplier Price or its agreed calculation, and applicable payment conditions in a record you can retain.

Before that confirmation, you may ask Playto to withdraw an unaccepted offer. A withdrawal takes effect only after Playto disables or confirms withdrawal of the outstanding offer. After acceptance, withdrawal or cancellation must follow the applicable agreement and must not defeat rights already given to the Buyer. Do not start work in reliance on an unaccepted request unless Playto has separately authorized that work and its payment conditions in writing.

A draft link, unpaid invoice, pending card authorization or Service Partner statement is not proof that a Buyer accepted or paid. The Buyer must perform their own acceptance and any required authentication. Playto may verify the acceptance, the signer's authority and the connection to the payment before confirming the order.

The acceptance record must identify the exact Service Order and incorporated terms, the acceptance action, the date and time, and the identity or authenticated contact associated with that action. Relevant authentication and transaction evidence may be retained where lawful. The accepted documents must be available to the parties in a form they can retain and reproduce.

Material changes to scope, price, delivery dates, intellectual-property rights or billing authorization require a recorded change order and the consent required from Playto, you and the Buyer before taking effect. You must not silently edit accepted documents, substitute a different Service after payment or backfill an acceptance record. Corrections must preserve the original and revised versions.

Perform accepted Services with reasonable skill, care and diligence, using suitably qualified personnel and meeting the Service Order's deliverables, dates and acceptance criteria.

You remain responsible to Playto for the work, accuracy, lawful conduct and service support of your personnel and approved subcontractors. Use of subcontractors must comply with any approval, confidentiality, licensing and data-protection requirements applicable to the engagement.

You determine the lawful means of performing the work, subject to the agreed scope. These Terms do not appoint Playto as your employer or payroll provider and do not override any employment status imposed by law. You are responsible for your personnel's compensation, taxes and employment obligations where the law assigns them to you.

Notify Playto promptly of a material delay, delivery failure, complaint, security concern or inability to complete the work. Provide a documented explanation and a practical remedy proposal. Do not hide a delivery problem to obtain an earlier payout.

If the Buyer has paid Playto and otherwise satisfied the agreed conditions, an internal payout review does not by itself entitle you to withhold work already owed, disable delivered work or demand payment from the Buyer again.

If your Service materially fails to meet the accepted scope, you must cooperate with a proportionate remedy, including correction or re-performance without charging again for the same unmet obligation. Playto will ordinarily give you a reasonable opportunity to remedy a curable failure, taking account of the Service Order and the Buyer's rights. A legal or payment deadline, serious security risk, refusal to perform or urgent need to prevent loss may require Playto to act sooner.

Where correction is unavailable or inadequate, Playto may arrange appropriate replacement performance, cancellation or refund. You must provide a lawful handover of the relevant work, records and access within your control, limited to what is required to complete or resolve the accepted engagement. Playto may recover reasonable, documented incremental remediation costs attributable to your breach, subject to sections 20, 21 and 31, mitigation and no duplicate recovery. Replacement performance does not authorize taking unrelated intellectual property or demanding services outside the agreed scope.

Maintain evidence appropriate to the Service, such as delivered files, repository records, reports, meeting records, approved milestones, time records, change orders and relevant Buyer communications.

Submit delivery claims only for work actually performed. A payment, invoice, project start, draft submission or internal status change is not, by itself, proof of complete delivery.

Playto may request Buyer confirmation through an authenticated transaction flow and allow the Buyer to approve, comment or raise an issue. You must not submit that response on the Buyer's behalf or pressure the Buyer to make an inaccurate statement.

Buyer confirmation is evidence, not a guarantee against refunds or payment disputes. Non-response must remain distinguishable from affirmative acceptance. Any contractual deemed-acceptance mechanism must be expressly disclosed, approved and legally permissible.

For recurring or capacity-based work, keep records suited to the actual promise, including the service period, work performed or capacity genuinely made available. Do not describe reserved capacity as a finished deliverable.

A recurring Service Order must clearly state the Service and service period, amount or calculation method, currency, billing frequency, first charge, renewal conditions, any trial or minimum commitment, and cancellation route before authorization.

Use Playto's approved subscription acceptance flow. Essential recurring price and frequency disclosures must be presented with the request for payment credentials, and the Buyer's affirmative acceptance must be recorded before enrollment. Linking only to lengthy terms is not a substitute for disclosures required at that point. The Buyer must receive the required confirmation, receipts, renewal or trial reminders, and a practical electronic cancellation route.

You must not initiate or request recurring charges without the applicable Buyer authorization. A one-time payment does not authorize a subscription, a new service or an additional payment method. Changes and retries must comply with the accepted authorization, applicable law and Payment Rules. A replacement credential or account update does not revive a cancelled arrangement.

Record a cancellation, authorization revocation or material billing concern when received, and notify Playto without delay through the designated process. You must not withhold it until the next billing cycle, require an unrelated purchase or payment to cancel, or obstruct a legally required cancellation route. A valid cancellation is not postponed merely because your internal processing is incomplete.

Stopping recurring payment authorization and ending a lawful minimum service commitment are separate questions. Any remaining amount must be handled lawfully; revoked authorization is not continuing permission to debit. Do not continue a cancelled Service as a basis for unauthorized future charges. Any continued paid service or non-recurring commitment must follow the applicable Service Order and Payment Rules.

Playto administers buyer-side recurring billing, required notices and payment records for the approved arrangement. You must provide accurate service and pricing information and timely cooperation. Recurring functionality may be restricted until the required consent, notice and cancellation processes are in place.

You may propose the price of a Service. Playto must approve the actual offer it makes as reseller. You must review the Supplier Price and associated economics before a Service Order is offered for sale.

The Account Schedule must identify the applicable Playto charges, calculation basis, any currency conversion terms, payout costs and the treatment of processing, refund and dispute costs. A charge cannot be imposed merely because an internal description mentions a fee category.

No additional service fee, penalty, currency markup or chargeback fee is created by these Terms unless its amount or ascertainable calculation has been agreed, or it is a documented recoverable cost expressly permitted under these Terms and applicable law.

Playto must obtain any required approval before a change reduces an agreed Supplier Price. A promotion funded by Playto does not automatically reduce your agreed entitlement. Material new commercial terms apply prospectively, not retroactively to an already accepted Transaction.

Each Transaction must have a supplier-side record showing how the Supplier Price is calculated. The record must distinguish the Buyer Charge, buyer-side transaction taxes, Playto's agreed charges or reseller margin, supplier-side taxes where applicable, and any later adjustment.

Buyer-side taxes collected for remittance are not Supplier revenue or Playto's freely distributable margin. The Account Schedule must specify whether applicable tax on your own supply to Playto is included in or added to the Supplier Price.

If Playto's agreed margin has already been deducted in calculating the Supplier Price, it must not be deducted a second time as a separate ordinary processing fee for the same purpose.

Playto will make payout statements available that separately identify amounts not yet eligible, Reserves, refunds, reversals and amounts transferred. Report a suspected error promptly with the transaction reference and supporting explanation. Reporting an error does not waive a non-waivable right or excuse an amount Playto properly owes.

Playto is responsible for determining and handling the buyer-side transaction taxes that applicable law assigns to Playto as seller. You must provide accurate service classification, location and tax information needed for that determination.

You remain responsible for taxes and reporting that applicable law assigns to your supply to Playto, your income, your personnel and your own business. A B2B service or payment from a US corporation is not automatically exempt from every tax.

Playto may request appropriate tax forms and make a withholding or report required by law. Where legally permitted, Playto will identify the basis of a withholding and provide the associated record available to it. Neither party may require the other to misclassify a supply, backdate a tax record or claim an unsupported exemption.

You are responsible for a documented additional tax loss caused by materially inaccurate or omitted information you supplied, to the extent attributable to that conduct. You are not automatically responsible for a tax failure caused solely by Playto's own error.

You must provide a valid invoice or other legally required document for your supply to Playto, using the correct supplier identity, recipient, service description, dates, tax treatment and amount.

Where permitted by the applicable jurisdiction, Playto may generate supplier-side documents through a separately accepted self-billing or invoicing authorization. Before self-billing begins, the parties must agree its scope, duration, acceptance and correction process, required tax information and responsibility for changes in registration status.

These Terms alone do not assert that one self-billing mechanism is valid in every country. Where self-billing is unavailable or its requirements have not been met, the required supplier document must be issued through another valid process.

Do not issue a duplicate tax invoice for a supply already validly self-billed. Corrections must preserve the original audit trail and use any required credit or debit note. A payout record must not be presented as proof of service completion when it only establishes a transfer of money.

Playto processes eligible supplier payouts on a weekly cadence. The Account Schedule must identify the payout currency, weekly processing day or ascertainable scheduling method, any applicable cutoff, and the conditions governing advances, milestones, recurring periods and final balances before those arrangements are activated. Weekly processing does not mean every Buyer payment is immediately eligible or free from later recovery.

Unless an expressly accepted Account Schedule or supplier transaction record provides a different lawful arrangement, an amount becomes eligible no earlier than the later of:

  1. seven calendar days after the related Buyer payment becomes a Cleared Payment; and
  2. the end of the ordinary Review Period applicable to the funded Service, milestone or recurring service period under the accepted Service Order and Refund & Cancellation Policy.

Apply that calculation to the specific funded stage, not automatically to every later stage in a larger project. The applicable review event and period must be identifiable from the accepted records. The possibility of a later claim does not indefinitely restart an ordinary Review Period; a continuing hold requires a basis under section 18.

An advance, deposit, mobilization payment or accelerated payout before completion of the related review stage must be expressly approved before it is relied upon. The accepted record must state its amount or calculation, release event, required evidence, any Reserve and continuing recovery conditions. Calling a charge a deposit does not alone make it earned or payable. A lawful advance may become payable before final delivery under those accepted conditions; it must not be recorded as proof of completed work.

Eligibility requires the agreed documents and release conditions, a verified payout destination and no lawful restriction affecting the amount. Playto will include eligible, unrestricted amounts in the next applicable weekly processing cycle. Timing of receipt can also depend on banking days, the payment method and the approved payout route. Playto will explain a material delay to the extent it can lawfully do so.

Payouts are made to a verified account of your approved legal entity unless a different beneficiary arrangement has been specifically approved and is lawful. Authenticate changes through Playto's designated process. A changed email instruction alone is not approval to pay a different beneficiary.

Mandatory supplier or freelance-worker payment rights take priority where they apply. A Review Period, reserve, Buyer non-payment or payment-system delay must not postpone an amount beyond a non-waivable legal deadline. Playto must pay any legally due amount and address recoverable claims separately where the law requires that treatment. Once performance has begun, neither party may condition timely payment on an unlawful reduction of the agreed compensation or an additional transfer of rights.

A longer Buyer refund, cancellation, acceptance or review period requires Playto's approval before it is offered. Unless a different lawful risk arrangement is expressly agreed, the corresponding Supplier Price remains ineligible until that longer ordinary period ends. For an approved advance or accelerated payout, Playto may instead apply the agreed Reserve or other disclosed risk conditions. A longer review commitment does not shorten any Buyer right or release you from a later attributable liability.

Playto may establish or adjust a transaction-specific, fixed or rolling Reserve where reasonably necessary to address delivery lead times, advance payments, refund or dispute history, rapid volume changes, concentration, missing evidence, suspected fraud, a material deterioration in ability to perform, legal obligations or binding payment requirements. No fixed reserve percentage or automatic new charge is created by this clause.

To the extent legally permitted, Playto will give written notice identifying the affected amounts or calculation, the reason, the release or reassessment conditions and the route to request review. Playto may impose an urgent restriction before notice where reasonably necessary, and provide notice as soon as lawful and practicable. The amount and duration must remain proportionate to the reasonably identified exposure, and Playto will reassess the restriction periodically and when relevant material evidence is provided.

A Reserve is distinct from a final deduction or fee and must be separately recorded. The same amount must not be counted twice to cover the same exposure. An ordinary Review Period ending, Buyer approval or account closure does not eliminate a documented continuing refund, dispute or other liability, but a theoretical possibility of loss is not a basis for indefinite retention without reassessment.

Playto will release amounts no longer reasonably needed through the next applicable payout cycle, subject to any overriding legal deadline. A temporary restriction does not determine the merits of a disputed claim. These Terms do not permit confiscation, automatic forfeiture on closure or a hold contrary to non-waivable supplier-payment rights.

A Reserve is part of the supplier-payable accounting arrangement, not a separately promised insured, interest-bearing, trust or escrow account. Nothing here represents that it is segregated or protected from insolvency. Any different protection must arise under an actual applicable arrangement, not from the label Reserve.

You must honor the refund, cancellation and remediation obligations in the accepted Service Order and Playto's applicable Buyer policies. You must support at least the standard seven-day direct-resolution period measured from the relevant event, not use advance payment to cause a non-delivery claim to expire before delivery was due.

There is no general change-of-mind refund entitlement for business Buyers unless an accepted contractual right or applicable law provides one. This does not remove a valid claim for non-delivery, material non-conformity, an incorrect charge, fraud or unauthorized payment.

Playto makes and administers the buyer-side refund decision for a Transaction for which it is seller. You must provide relevant evidence and reasonable cooperation, including correction or re-performance where appropriate. Your consent is not required for Playto to comply with a valid Buyer right, applicable law or Payment Rules.

Playto may also act to address a substantiated transaction issue, credible fraud concern or material payment risk in accordance with the Refund & Cancellation Policy. An unsupported goodwill concession outside those grounds is not automatically chargeable to you unless separately agreed.

Do not refund the Buyer outside Playto or request a replacement payment to another account without Playto's written approval. Notify Playto of any direct refund or reversal already made so duplicate recovery can be prevented.

Playto's obligation to provide a Buyer remedy is not conditional on first recovering money from you. An internal supplier disagreement must not delay a refund beyond a deadline imposed by applicable law or Payment Rules. A refund request alone does not prove entitlement; Playto will assess the relevant grounds and evidence, subject to those deadlines.

Unless a separately accepted arrangement provides otherwise, you bear the commercial risk of a Buyer refund, return, reversal or chargeback attributable to a Transaction for your Service. This includes an applicable unauthorized-payment or other reversal after payout even where you believe the Buyer authorized payment or the work was delivered. Account approval, payment authentication or clearance is not a guarantee by Playto of the Buyer's payment or immunity from reversal.

For a full or partial reversal, Playto may cancel or reduce the corresponding unpaid Supplier Price or recover the corresponding amount already paid. The reconciliation must identify the affected Transaction and account for the actual refunded or reversed amount, the Supplier Price, retained amounts, the treatment of the agreed margin and charges, applicable tax adjustments, recoveries and credits. Cancelling an unpaid entitlement is not a second cash debt for the same amount. A partial reversal must be allocated to the affected part of the Service, not automatically to the full project.

You must reimburse reasonable, documented payment-dispute costs and assessments that are actually incurred, attributable to your Transactions or breach, expressly recoverable under these Terms or the Account Schedule, and lawful to pass through. Any separate service charge or markup requires an agreed amount or calculation. Playto may not impose an undisclosed penalty or treat its own ordinary operating expense as a third-party assessment. The refundability of an agreed processing charge or reseller margin must follow the accepted Account Schedule; if that schedule does not state that a charge survives a refund, these Terms do not independently make it non-refundable.

Playto must not allocate to you the portion of a loss caused by Playto's own breach, negligent processing or unauthorized departure from the agreed Transaction. Mixed responsibility must be apportioned on the available evidence. A valid reversal attributable to your Transaction is not a Playto-only error merely because Playto accepted the payment or administered the dispute.

Playto may make a documented, good-faith refund or resolution under section 19 to comply with Buyer rights, Payment Rules or a supported fraud or dispute risk. You do not have a veto over that action. An unsupported goodwill concession outside the agreed grounds does not become your liability without your agreement. Playto will take reasonable steps to avoid duplicate refunds and to mitigate recoverable loss.

A signature, delivery confirmation or favorable internal review does not guarantee a bank or card decision. Playto may submit evidence, accept a valid claim or settle on a reasonable basis; it need not pursue a plainly uneconomic appeal. Playto will consider relevant evidence you provide in time for the applicable deadline. Any later net recovery attributable to an amount previously charged to you must be credited through the applicable reconciliation and payout process. No amount may be recovered twice under a refund, set-off, indemnity or another description.

You authorize Playto to apply amounts otherwise payable to your approved legal entity against amounts that entity properly owes under this agreement. The transaction record must identify the basis of the adjustment where disclosure is permitted.

Where available amounts are insufficient, Playto may issue an itemized repayment demand. Unless a different period is agreed or required by law, undisputed amounts must be repaid within seven calendar days after receipt of that demand. A genuine dispute must identify its basis promptly; it does not prevent a proportionate Reserve while the matter is investigated.

Playto may request additional security or restrict new Transactions where an unpaid exposure materially affects the relationship. It must not collect the same liability both from a Reserve and through a separate repayment without reconciliation.

These Terms do not by themselves authorize an automatic debit from your bank account or a charge to your card. Any such collection requires a separate valid authorization and compliance with the applicable payment method. Nor do these Terms create a blanket lien over your business assets or a personal guarantee by your officers.

Submit only genuine, accurately described Service Transactions. Do not use Playto for cash advances, circular funding, fabricated invoices, unrelated money transfers, evasion of credit restrictions or concealed third-party processing.

Do not split or mislabel Transactions to avoid an approval, monitoring threshold or control. Do not conceal a material service category, geography, delivery obligation or beneficial owner.

You must follow the Payment Rules and reasonable operational requirements communicated for your approved activity. Do not collect full payment credentials or card security codes through invoices, chat or ordinary email. Use the approved payment interface.

A proposed payment method is not enabled merely because a logo or policy mentions it. You must not promise the Buyer unsupported payment, financing, settlement, protection or refund functionality.

Use only approved payment links, websites and transaction flows for the approved Service. You must not remove or contradict the identification of Playto as seller, the actual service-provider identity, the total price or the required refund, cancellation and recurring disclosures. Do not substitute another statement descriptor, hide the origin of a Transaction or collect a separate undisclosed Buyer surcharge. Material changes to a website or sales flow affecting the approved activity require review.

An invoice, acceptance record or bank instruction must not misstate the parties, service, location, payment purpose or status. Never instruct a Buyer to use a false description or suppress a legitimate complaint to protect an account's processing history.

Your business and each Transaction must comply with the applicable Playto restricted-business and restricted-jurisdiction policies, as presented and validly incorporated into your agreement. You must disclose connections relevant to a restriction, including ownership, operating location, Buyer location, delivery location and payout destination.

Playto's risk restrictions can be broader than legal prohibitions. A country being outside a blocked list does not by itself guarantee eligibility, payment-method availability or payout support. Additional review is not a representation that every business in a jurisdiction is unlawful.

You must not cause Playto to transact with a prohibited person or evade applicable sanctions, export controls or trade restrictions. Where blocked property must be retained or reported, Playto will comply with the applicable requirement rather than promise an immediate refund or payout.

Maintain a reliable contact for transaction, delivery and compliance requests. Respond promptly and within the reasonable deadline stated in Playto's request, including a shorter externally imposed deadline where relevant. Inform Playto immediately where you cannot meet a deadline and explain why.

Provide authentic, relevant evidence, not reconstructed signatures, altered dates or unsupported claims. Material communications obtained outside Playto must be supplied lawfully and accurately attributed. Do not provide unrelated confidential or personal information merely to increase an evidence file's size.

If necessary information is not supplied, Playto may decide a refund or payment response using the evidence available and may restrict the affected amounts. A failure to respond does not convert an unsupported accusation into an established fact, but it can impair the evidence available to defend a Transaction.

You must have the rights necessary to perform and supply the Service and to enable Playto to grant the ownership or licence promised to the Buyer. Obtain written assignments, licences and permissions from relevant personnel, subcontractors and other rights holders before promising those rights. Each Service Order must identify the bespoke deliverables, whether they are assigned or licensed, the transfer or licence conditions, and any pre-existing, open-source or other third-party materials and restrictions.

For an accepted Service Order, you grant Playto a non-exclusive licence to use, reproduce, present, deliver and otherwise exploit the relevant Service description and deliverables only as necessary to offer the Service, perform the resale, provide the rights promised to the Buyer and administer or resolve that Transaction. That licence includes the right to grant the Buyer the agreed sublicence and to engage necessary fulfillment or support providers, subject to confidentiality and third-party restrictions disclosed before acceptance. It continues to the extent required for existing Buyer rights and lawful transaction records after account closure.

Where an electronically or otherwise validly accepted Service Order expressly provides for assignment of specified bespoke deliverables, you hereby assign the assignable intellectual-property rights identified in that Service Order to Playto, with effect when the agreed transfer conditions are met, so Playto may transfer those rights to the Buyer. To the extent an assignment of future rights is not immediately effective, you undertake to make that assignment at the agreed transfer point. You must execute or procure any additional signed document or locally required formality necessary to complete the agreed chain of title. Playto must obtain those formalities before representing that an affected transfer is complete.

No assignment of your unrelated or pre-existing intellectual property is implied. For retained tools or materials embedded in a deliverable, secure and identify a sufficient licence for the Buyer's agreed use before sale. Do not include third-party terms that prevent the promised use, require an undisclosed ongoing payment or conflict with the accepted Service Order. Moral rights are waived or consented to only to the extent needed for the agreed use, expressly authorized and legally permitted.

Where the Buyer has paid Playto and fulfilled the agreed transfer conditions, a supplier payout hold does not revoke or postpone rights already due to that Buyer. Any condition requiring Playto to pay you before Buyer rights arise must be explicitly approved and disclosed before the Buyer contracts; it must not be introduced after payment.

You may use Playto's marks only as authorized to describe the actual approved relationship. Playto may use your trading identity and supplied materials to identify and offer your approved Services and display the agreed business profile. Neither party receives a general right to use the other's client logos, confidential work or identity as an endorsement or marketing testimonial without the necessary permission.

Playto operates a buyer-facing Trust Score using selected business, financial, payment-performance and transaction-backed information. You must provide accurate evidence for information submitted for verification and promptly report a material inaccuracy you identify.

Subject to the applicable Privacy Policy and lawful disclosure permissions, public business context may include verification status, annual revenue bands, monthly processing-volume bands, refund and dispute rates, benchmark comparisons and payment-backed reviews.

Raw bank statements, identity documents, previous processor statements and internal risk notes are not authorized for public display merely because you supplied them for verification. Any public disclosure of a reviewer's identity or payment amount must have an appropriate legal basis and required notice or permission.

Benchmarks must identify the population actually measured. A Playto-only sample must not be represented as a market-wide industry statistic. A delivery metric must have a defined measurement method before it is displayed numerically.

You may request correction of factual errors through support@playto.so. Correction does not entitle you to delete accurate adverse information or legitimate feedback. Do not create fabricated payments, coordinated reviews or misleading evidence to influence the score.

A score is not insurance, a guarantee of future delivery, a government certification or automatic approval for a payout. Account and risk decisions remain subject to their own evidence and review process.

A payment-backed review must reflect the reviewer's actual experience. Proof of payment is not by itself proof of satisfactory delivery; feedback about checkout must not be presented as a review of completed work. Do not fabricate transactions, buy a required positive rating, condition a valid remedy on removing criticism, threaten a reviewer without a legitimate basis, or conceal a material incentive or relationship. Any permitted review incentive requires Playto's approval and appropriate disclosure, and must not depend on positive or negative sentiment. Playto may moderate abuse, personal information and manipulation under consistent standards without removing lawful criticism merely because it is unfavorable. Trust Score must be identified as Playto's own assessment, not an independent certification.

Each party must have a lawful basis for the personal information it supplies or processes and provide any notice or choice the applicable law requires.

Playto may process relevant information for transaction administration, buyer support, verification, risk management, Trust Score, tax, legal obligations and the purposes accurately described in its Privacy Policy. You may use Buyer information received through Playto only for the engagement, authorized administration or another independently lawful purpose.

The parties' privacy roles depend on the processing activity. Where one party processes personal information only on the other's documented instructions, the required data-processing terms must be in place before that activity begins. These Terms do not automatically classify every relationship as controller-to-processor.

Necessary disclosures may be made to authorized personnel, service providers, professional advisers and competent authorities, subject to applicable confidentiality and data-protection requirements. Required recipient or subprocessor information must be supplied through the applicable disclosure process; confidentiality is not a reason to withhold a legally required disclosure.

No general permission is granted to reuse confidential project materials or personal information to train a general-purpose AI model. Any such use requires a separate lawful basis and any permissions required for the materials involved.

Where restricted international transfers or access from another country occur, the parties must use any required transfer mechanism and complete the relevant information and safeguards before that processing begins. These Terms do not themselves supply a completed data-processing addendum, transfer agreement or subprocessor authorization. You must impose the required privacy and security terms on personnel and subcontractors receiving Buyer information and must not grant unrelated access through a project tool.

Protect the other party's non-public information with reasonable care and restrict access to people who need it for the engagement or a lawful administrative purpose. Apply appropriate confidentiality obligations to those people.

Confidentiality does not apply to information lawfully public without breach, already lawfully known without restriction, independently developed, or properly obtained from another authorized source. Required disclosures must be limited to what is required, with notice where lawful and practicable.

Each party must maintain safeguards appropriate to the information and activity it controls. Promptly notify the other of a security incident materially affecting shared transaction or Buyer information, without undue delay and within any applicable legal or agreed deadline. Cooperate in containment, investigation and required notifications.

Neither this clause nor a platform badge represents that Playto or a Service Partner holds an unverified security certification.

Retain transaction, acceptance, delivery, accounting and tax records for the periods required by applicable law, the accepted retention schedule and continuing legal or dispute obligations. Retain only the personal information reasonably necessary for a lawful purpose and protect it appropriately.

Playto may request relevant records and proportionate evidence of compliance. Where an audit is reasonably needed, its scope, access and timing must protect unrelated information and minimize unnecessary disruption, subject to urgent legal or security requirements.

Do not retain prohibited payment security data. Do not delete or alter relevant evidence after receiving a lawful preservation request or while an identified claim requires its retention. A general account closure does not erase a continuing legal recordkeeping duty.

Playto will communicate the applicable transaction-evidence retention requirements before the affected activity is enabled. An agreed retention schedule must distinguish payment-dispute evidence from tax, contract and personal-data retention duties; no single period is represented as sufficient for every jurisdiction. Following closure, provide or return records required for existing Buyer rights and lawful wind-down, and securely delete information when neither the agreement nor a lawful purpose requires continued retention. A proportionate audit does not give access to unrelated clients, privileged advice or unnecessary sensitive data.

You represent that your business is lawfully operated, your service and tax information is materially accurate, and you have the rights, permissions, personnel and capacity reasonably necessary to perform each accepted Service Order.

Playto will exercise reasonable care in administering the approved reseller and transaction relationship. Playto does not guarantee continuous platform availability, approval of every Transaction, the reliability of every Buyer, a particular Trust Score or a successful payment-dispute outcome.

The absence of a guaranteed commercial outcome does not excuse failure to provide agreed deliverables. Neither party may disclaim an obligation or remedy that applicable law does not permit it to exclude.

To the extent permitted by law, neither party is liable to the other for indirect, special or consequential loss under this agreement, including anticipated profit or opportunity that is not a direct loss from the relevant breach. Ordinary amounts expressly payable under sections 14 to 21 are not excluded merely by describing them as lost revenue.

Subject to the exceptions below and any expressly agreed variation, Playto's aggregate liability to you for claims arising from the same event or a related series of events is limited to the Playto charges and reseller margin earned from your account during the twelve months before the first event giving rise to those claims. The cap is not multiplied by the number of claims or legal theories concerning that event or related series.

The cap does not reduce Playto's obligation to pay the Supplier Price, release a Reserve or give a reconciliation credit properly due to you. Neither the cap nor the loss exclusion applies to fraud, fraudulent misrepresentation, willful misconduct, gross negligence, liability that cannot lawfully be limited, or an obligation expressly made uncapped in a separately signed agreement.

The cap stated here limits Playto's ordinary liability; it does not create a corresponding cap on your expressly allocated refund, reversal, repayment, tax or indemnity obligations. Those obligations remain subject to their stated scope, attribution, mitigation, evidence, no duplicate recovery and applicable law. Nothing transfers Playto's non-delegable regulatory or Buyer obligations to you as against the relevant Buyer or authority.

You will indemnify Playto against a third-party claim to the extent caused by your material breach, unlawful Service, infringement of another person's rights, fraud, materially inaccurate information, failure to perform an accepted Service, or a privacy or security failure for which you are responsible. The indemnity covers reasonable, documented defense costs and amounts payable under a final decision or a settlement made in accordance with this section. It does not cover the portion caused by Playto's own breach, negligence or misconduct.

Playto must notify you of the claim without unreasonable delay where legally permitted. A delayed notice reduces your responsibility only to the extent it materially prejudices the defense. The parties must cooperate reasonably, protect privilege and confidential information, and take reasonable steps to mitigate covered loss.

Subject to any insurer, regulator or payment-system requirement, you may assume the defense with qualified counsel reasonably acceptable to Playto if you acknowledge the applicable indemnity and can conduct the defense effectively. Playto may participate with its own counsel at its own cost, except where a material conflict or your failure to defend makes separate representation reasonably necessary. In that case, reasonable covered defense costs remain recoverable to the extent attributable to the indemnified claim. Playto may control a regulatory, payment-network or other claim it is legally or contractually required to control.

Neither party may settle a claim so as to admit the other's fault, impose a non-monetary obligation on the other, or fail to release the other from the settled liability without that party's prior consent, not to be unreasonably withheld or delayed. Urgent lawful protective action and time-sensitive payment-network responses do not require prior supplier consent. Buyer refunds and payment disputes remain governed by sections 19 and 20 rather than this settlement-consent provision.

Direct contractual payment and remediation claims are governed by their relevant sections and are not enlarged merely by calling them an indemnity. The same underlying loss cannot be recovered both under this section and under a refund, set-off, tax adjustment or damages claim.

Playto may limit or suspend affected account functions or Transactions where reasonably necessary for suspected fraud, prohibited activity, missing material information, security risk, material non-performance, excessive payment exposure, non-payment or a legal or binding payment requirement.

Where lawful and appropriate, Playto will provide the reason it can disclose, the information needed and the route for review. Immediate action may be necessary before notice. A suspension does not entitle Playto to retain unrelated eligible amounts without a continuing basis.

During suspension, continue the support, evidence, confidentiality and lawful delivery obligations necessary to avoid harm to existing Buyers, unless Playto instructs otherwise for an affected engagement or law requires a different outcome.

If an approved payment or payout route becomes unavailable, Playto may suspend new activity dependent on that route while a lawful alternative is considered. It must not silently substitute a materially different contracting model. The loss of a route does not erase amounts properly owed or justify retaining unrelated funds indefinitely.

Either party may end the ongoing account relationship on thirty days' written notice unless a different period is agreed. A material breach should receive a reasonable opportunity to be remedied where it can be remedied without unacceptable risk. Fraud, unlawful activity, serious security concerns or a binding legal or payment requirement may justify immediate termination.

Termination stops new activity as notified. It does not automatically cancel an accepted Buyer Service Order or remove an accrued payment, refund, delivery or recovery obligation. The parties must coordinate completion, lawful cancellation or transfer of outstanding work and any necessary Buyer notices.

Playto may retain only the amounts reasonably necessary for outstanding obligations or lawful restrictions and must reconcile and release remaining eligible amounts through the applicable process. Account inactivity or closure is not a forfeiture of amounts properly owed. Applicable unclaimed-property requirements remain unaffected.

Clauses needed to resolve outstanding payments, claims, taxes, intellectual property, confidentiality, privacy and disputes survive as appropriate.

Updates apply prospectively. For an ordinary material change to the ongoing relationship, Playto will give at least thirty days' notice and identify the updated version, unless a different lawful arrangement has been expressly accepted.

A change required sooner by law, an applicable Payment Rule or an urgent security need may take effect on the required timeline with as much notice as is reasonably possible. This does not permit retroactive fabrication of acceptance or removal of an accrued right.

Material new charges or materially expanded financial obligations require the acceptance applicable to the Account Schedule. A change to these Terms does not silently rewrite an already accepted Service Order or the Buyer's refund rights.

You may end future use before an ordinary adverse change takes effect, subject to lawful obligations for existing Transactions. Playto will retain the version and acceptance record relevant to each relationship and Transaction.

These Terms and accepted Service Orders between you and Playto are governed by Delaware law, excluding its conflict-of-law rules, subject to mandatory laws applicable to the relationship.

To the extent legally permitted, the state and federal courts with jurisdiction in Delaware have exclusive jurisdiction over disputes arising from this agreement, and each party submits to that jurisdiction. This does not restrict a non-waivable right to bring a claim elsewhere or before a competent regulator or tribunal.

The parties should first attempt a good-faith resolution through their designated contacts. That process does not delay urgent relief, a payment-system deadline, a statutory limitation period or access to a competent authority. No mandatory arbitration or class-action waiver is imposed by this section. The United Nations Convention on Contracts for the International Sale of Goods is excluded to the extent it might otherwise apply.

The parties are independent businesses. Neither may represent that it is the other's employee, partner or general agent. The term Service Partner is a commercial description, not the creation of a legal partnership.

Neither party is excused from accounting for money or providing a legally required remedy because of a force-majeure event. For performance genuinely prevented by an event outside reasonable control, the affected party must notify the other, mitigate harm and agree a reasonable response. Lack of funds alone is not force majeure.

You may not transfer the account or an obligation requiring approval to another legal entity without Playto's written consent. Playto may assign this agreement in a genuine reorganization or business transfer, provided accrued obligations and mandatory rights are preserved.

No escrow, deposit account, investment service or fiduciary custody product is offered under these Terms. A temporary supplier payout restriction is an administrative risk control and must not be marketed as an escrow service. Legal characterization remains subject to the actual arrangement and applicable law.

The accepted agreement documents contain the parties' agreement on their subject. A waiver must be specific; a delay in enforcement is not a general waiver. An invalid provision is separated to the extent necessary without invalidating the remaining agreement. No provision excludes a claim for fraud or another non-waivable right.

Except as expressly stated, this agreement does not grant enforcement rights to third parties. Remedies remain cumulative to the extent permitted by law, without duplicate recovery. For recordkeeping and administration, calendar-day periods in these Terms use the recorded time of the relevant event; an Account Schedule must identify any time zone used for weekly cutoffs. Mandatory legal rules for calculating deadlines prevail.

Playto may send account and transaction notices to the designated business contact or through the account with an appropriate notification. Maintain current contact details. A formal notice by email is treated as received when delivered to the designated address without a failure notification, subject to applicable law and any agreed formal notice requirement.

For account, transaction, payout, refund, compliance or legal questions:

support@playto.so

Playto, Inc.
8 The Green, Ste R
Dover, DE 19901
United States