The most common questions Indian agencies, freelancers, SaaS founders, and course creators ask about Playto Pay — answered directly.
Getting Started
What is Playto Pay?
Playto Pay is a cross-border payment infrastructure platform built for Indian businesses accepting international payments. It allows Indian agencies, freelancers, SaaS founders, and course creators to accept international cards (Visa/Mastercard/Amex/Apple Pay), wire transfers (USD/GBP/EUR/AED VBA), UPI, and BNPL, with daily INR settlement and FIRA auto-generated per transaction.
Who is Playto Pay for?
Indian agencies, freelancers, consultants, SaaS founders, course creators, EdTech companies, and any Indian business that receives payments from international (non-Indian) clients.
How do I sign up?
Sign up at playto.so/features/playto-pay. Indian KYB is conducted during onboarding. Approval takes 24-72 hours.
What documents are needed to sign up?
For individuals/proprietors: PAN, Aadhaar, bank account details. For companies: Certificate of Incorporation, MoA, company PAN, director KYC, bank account proof.
How long does KYB take?
24-72 hours for Indian businesses.
Is Playto Pay RBI regulated?
Yes. Playto Pay operates under the RBI PA-CB (Payment Aggregator – Cross Border) framework, making it a FEMA-compliant authorised channel for international payment receipt.
Fees and Pricing
What is the fee for international card payments?
4% flat. Zero forex markup. No additional fees.
What is the fee for VBA wire receipts?
1% flat. Zero forex markup. Works for USD, GBP, EUR, and AED.
What is the fee for UPI?
0%. Playto Pay passes through UPI's RBI-mandated zero MDR.
Is there a monthly subscription fee?
No. ₹0/month.
Is there a setup fee?
No. ₹0 setup fee.
What is the BNPL fee?
10% flat for Klarna/Afterpay. No markup. You receive full amount upfront from the BNPL provider; your customer pays in installments.
Does Playto Pay charge forex markup?
No. Playto Pay settles at mid-market rate with zero markup on all transaction types.
Payments and Settlement
How does INR settlement work?
Playto Pay converts international payments to INR at mid-market rate and credits your Indian bank account daily (Monday through Friday, excluding Indian banking holidays).
How fast do I receive payment?
Card payments: 1-2 business days. VBA wire (from US/UK/EU/UAE client): 1-3 business days.
What currencies can I receive in?
All major international currencies via card. USD, GBP, EUR, AED via dedicated VBAs.
Can I receive AED from UAE clients?
Yes. Playto Pay offers AED VBA — UAE clients wire AED domestically, you receive INR daily. 1% flat, zero markup.
Can I keep a USD balance or do I always receive INR?
Playto Pay auto-converts to INR and settles daily. There is no USD balance holding feature. This also means automatic FEMA repatriation compliance.
What is a VBA and how do I give it to my client?
A Virtual Bank Account is a bank account number in the client's country (US, UK, EU, UAE) that routes to your Playto Pay account. Your VBA details are in your dashboard after KYB approval. Share them in your invoice or email.
FIRA and Compliance
Does Playto Pay generate FIRA?
Yes. FIRA is auto-generated per transaction. Available for download instantly from the Playto Pay dashboard.
Is Playto Pay FIRA accepted for GST refund claims?
Accepted by most GST officers. For large refund claims above ₹10 lakh, some conservative officers may request bank FIRC. Playto Pay FIRA is sufficient for standard compliance purposes.
What purpose code does Playto Pay use?
Playto Pay applies the appropriate RBI purpose code based on your registered business category. Verify your business category in your account settings.
Is Playto Pay FEMA compliant?
Yes. As a PA-CB licensed platform, Playto Pay is an authorised channel under FEMA. Daily INR settlement means automatic compliance with the 9-month repatriation requirement.
Clients and Invoicing
Does my client need to sign up for anything?
No. Your client just clicks your payment link (for cards) or sends a domestic wire to your VBA (for wire). No account needed.
How do I send my client a payment link?
Generate a payment link in your Playto Pay dashboard and include it in your invoice email. Client clicks, enters card details, pays in under a minute.
Can I auto-bill recurring clients?
Yes. Card auto-billing for monthly retainer clients. Client enters card once; charged automatically on your billing date each month. FIRA auto per charge.
What card types does Playto Pay accept internationally?
Visa, Mastercard, American Express, Apple Pay, Google Pay from international cardholders.
Common Concerns
Will my account get frozen like PayPal?
Account freezes are a PayPal-specific problem driven by PayPal's risk framework. Playto Pay's Indian KYB model verifies merchants upfront. No reactive automated holds based on volume spikes.
What happens if my client disputes a payment?
Contact Playto Pay support immediately on receiving a dispute notification. Playto Pay provides a dispute management interface. Transaction-level FIRA documentation is available for evidence.
Can I use Playto Pay alongside Razorpay or Cashfree?
Yes. Use Playto Pay for international payments. Use Razorpay/Cashfree for domestic Indian payments. No conflict.
What if I need help during setup?
Playto Pay provides merchant onboarding support. Contact via the dashboard or support email.