Terms - Global Business

1. Who we are and what this covers

Playto is operated by Sanhik Roy Industries Private Limited. Playto lets your business collect payments from customers around the world and receive the money in your business bank account. This document covers both the pricing and the terms for your account.

2. How your account works (merchant of record)

For your account, Playto acts as the merchant of record. This means that, on paper, Playto is the seller to your customer. In practice:

• Your customer pays Playto, and receives an invoice from Sanhik Roy Industries Private Limited.
• Your customer’s bank statement shows Playto as the merchant.
• Playto then pays you for that sale, after fees, as your partner. We raise the paperwork for that payment on your behalf, so you do not need to invoice us separately.

Example: You sell a design package for $1,000 to a customer in Germany. Your customer pays Playto and gets an invoice from us. We then pay you the amount due for that sale, after fees.

Playto is not responsible for creating or delivering your product, which remains your job. You confirm you are allowed to sell what you sell.

3. Who can use Playto, and what we need from you

To use Playto, your business must be legally registered and able to accept payments, and you must complete our verification. We will ask for:

• Your business registration or incorporation document
• Your business tax identification number
• Details of the owners (anyone who owns more than 10%)
• A business bank account in your business name, with the bank’s international details
• Proof of business address and a primary contact

You are responsible for keeping this information accurate, and for telling us within 7 days if anything important changes. We may approve or decline any account.

4. Pricing

You pay a fee on each payment. There is no setup fee and no monthly fee. The fee depends on the method your customer chooses.

The fee is taken out of each payment automatically, so you never get a separate bill.

Example: You charge $1,000 and your customer pays by card. The fee is 6% of $1,000 plus $0.40, which is $60.40. The rest is yours, before the rolling reserve below.

Buy now, pay later example: You charge $1,000 and your customer chooses Klarna. You still receive the full amount upfront. Your customer repays Klarna in instalments. Your fee is 12% plus $0.40.

Every tool you use to sell on Playto, including digital products, courses, communities, memberships, webinars, subscriptions, invoicing, and payment links, is included in this fee. There is no extra charge per tool.

5. When you get paid

Payouts always land on a Monday. After a payment comes in, it is held for a short minimum period, then paid out on the next Monday after that period ends. Most accounts are weekly, with a 7-day minimum hold.

Example: A customer pays you on a Tuesday. The 7-day hold ends the following Tuesday, and you are paid on the next Monday after that, so within about 7 to 13 days of the payment.

Some accounts are placed on a longer cycle based on risk, where the hold is 15 or 30 days, and payout is the first Monday after that.

Minimum payout: $200. Anything below that rolls into your next payout.

Payout fee: $5 per payout on a supported local route, or $30 per payout on a SWIFT route. This is per payout, not per transaction.

6. Rolling reserve

We hold 10% of each payment for 120 days, then release it back to you. It is held only to cover a possible dispute during that window. If no dispute happens, you get all of it back.

Example: On a $1,000 payment, we hold $100 as the reserve and pay you the rest as normal. After 120 days with no dispute, the $100 is released back to you.

7. Refunds

You set your own refund policy and can issue refunds anytime. A refund costs $5, and the original transaction fee is kept.

Example: You refund a $1,000 sale. Your customer gets the full $1,000 back. You are charged the $5 refund fee, and the original fee on that sale is not returned.

8. Disputes and chargebacks

A dispute, also called a chargeback, is when a customer asks their bank to reverse a card payment. Handling a dispute costs $50 plus the original transaction fee, whatever the outcome.

• Chargeback prevention is switched on by default on your account, at no extra setup cost.

Playto is connected to the card networks’ early-warning systems (Ethoca, Verifi, and Visa RDR). When a customer is about to dispute a payment, Playto is alerted first and can resolve it before it becomes a formal chargeback. When an alert is resolved this way, the fee is $50 plus the original transaction fee, the customer is refunded, and it does not count as a chargeback against your account. This protects your account, because too many chargebacks can get an account suspended.

9. Your responsibilities

You agree to use Playto only for lawful business, sell only what you are allowed to sell, describe your products honestly, deliver what your customers pay for, handle your own customer support, keep your login secure, and respond to our compliance requests within 5 working days.

10. Businesses and activities we cannot support

You cannot use Playto for: gambling, cryptocurrency exchanges or unregulated digital assets, adult content, weapons, illegal drugs or controlled substances, tobacco or vaping, multi-level marketing or pyramid schemes, counterfeit or copyright-infringing goods, escort services, unlicensed financial services, political financing, predatory lending, products with false health claims, or anything illegal in your country or your customer’s country. Fraud, money laundering, and using stolen cards are never allowed.

11. Countries we cannot serve

We cannot process payments from customers in sanctioned countries, including those on the United States, United Nations, European Union, and United Kingdom lists.

12. Holds, suspension, and closing an account

We may hold or close an account for fraud, a chargeback rate above the card network limits, false information, sanctions or legal risk, or breach of these terms. While an account is on hold you may not be able to transact or withdraw. We can close an account on 7 days’ notice, or immediately for fraud, sanctions, or serious legal risk. You can close your account anytime, and we pay out your balance after fees, pending disputes, and the reserve period.

13. Our responsibility, and yours

We work hard to keep Playto running, but we cannot promise it will never be interrupted, and we are not responsible for indirect or knock-on losses, or for problems caused by our partners or events outside our control. Our total responsibility to you for any claim is limited to the fees you paid us in the 6 months before the claim. You agree to cover us for losses caused by your breach of these terms, your products, your customers’ disputes, or your failure to follow the law.

14. Data and privacy

We handle your data under our Privacy Policy. You agree that we can share the information needed to run your account with our licensed payment and banking partners and with regulators where the law requires.

15. Changes and governing law

We may update these terms and will give notice of important changes. Continued use means you accept them. These terms are governed by the laws of India, and the courts of West Bengal have jurisdiction. This will be revisited once Playto’s US entity is in place.