Terms and Service

I. GENERAL TERMS AND CONDITIONS

LAST UPDATED: 3rd June 2025

These Terms of Service (the "Terms") set out the terms and conditions for use of https://playto.so/ (the "Site"), the Playto mobile application(s) (the "Application"), and any features, subdomains, content (except as specified herein), functionality, services (including the Services), media, applications, or solutions offered on or through the Site and/or the Application and/or through any modes, media, platforms or formats (hereinafter collectively referred to as the "Platform" or "Playto Platform").

These Terms apply to all users of the Platform including without limitation:

  1. Visitors to the Platform;
  2. All registered users of the Platform—specifically Course, Community, and Membership "Creators" (each, a "Creator");
  3. All users (other than a Creator's End-Users) who are engaged by a Creator and/or are given access (limited or otherwise) to a Creator's Page by such Creator, including that Creator's employees and contractors (each, an "Authorized User"); and
  4. All visitors and registered users of a Creator's Page (each, an "End-User").

For ease of reference, "Authorized Users" and "End-Users" shall collectively be referred to as "Page Users," where applicable.

Use of the terms "you," "your," or "User(s)" shall refer to Creators, Page Users, and visitors of the Platform, collectively. When we speak of "Playto," "we," "us," or "our," we mean Sanhik Roy Industries Private Limited (trade name: Playto) and its affiliates, each a party to this Agreement.

These Terms, together with our Privacy Policy, Data Processing Addendum, Refund Policy, User Guidelines, Takedown Policy, Cookies Policy, and any other terms and conditions updated on the Platform or communicated to you from time to time (collectively, the "Platform Terms"), define the relationship and responsibilities between you and Playto, and govern your use of the Platform and any Services offered therein. Your access to (and use of) the Platform is expressly conditioned on your acceptance of the Platform Terms, which creates a legally binding agreement between you and Playto (the "Agreement"). If you do not agree to these terms, please do not use or access the Platform.

All capitalized terms have the meaning assigned to them under these Terms or other Platform Terms; please review the applicable section to locate definitions.

By visiting or registering on the Platform, providing your personal data, using our Services, or otherwise signaling your agreement when prompted, you expressly accept and agree to the Platform Terms. If you do not agree to all of the terms, please do not use the Platform in any manner.

From time to time, we may update these Terms. We will publish updated versions on the Platform for your reference. Your continued use of the Platform after any changes to these Terms indicates your acceptance of the updated Terms.

II. ABOUT THE PLAYTO PLATFORM

Playto Platform is owned and operated by Sanhik Roy Industries Private Limited (trade name: Playto India), a company incorporated under the Companies Act, 2013 (India), having its registered office at 187 F/1 B T Road, Godrej Prakriti, Kailash Apartment Flat-705, Kolkata, West Bengal, India – 700115. For any territories outside India, Playto's services are delivered by Sanhik Roy Industries Private Limited's affiliates, as applicable (collectively referred to as "Playto").

If you are visiting or registering on the Platform from India, your Agreement is with Sanhik Roy Industries Private Limited. If you are visiting or registering from any country outside India, your Agreement is also with Sanhik Roy Industries Private Limited (which operates globally as the merchant of record).

Please refer to the "Country-Specific Terms and Conditions" section below for any special provisions based on your country of residence.

III. PLATFORM SERVICES

Playto Platform is an online service that provides Creators with tools to build, design, upload, publish, and sell digital content (including—but not limited to—course videos, PDFs, images, GIFs, community spaces, and membership offerings) directly to their Members. Creators can create their own "Page" (e.g., playto.so/@johndoe or playto.so/design-community) in the form of a unique URL, and configure that Page to include:

As a Creator, you have access to features that help you design content, engage with Members, and analyze performance metrics (analytics, member insights, revenue dashboards). Page Users can follow Creators, send direct messages to one another, and participate in forum discussions or livestream events. Creators may also assign "Admins" and "Moderators" among their Authorized Users to help manage their Page and community.

For the purpose of these Terms, "Services" shall mean and include all platform functionalities, products, software features, tools, and support offered by Playto via the Platform.

Playto acts solely as a technology provider and "intermediary" under applicable law (including the Information Technology Act, 2000 (India), and its associated rules, or any other equivalent/ similar legislation). We are not an educational institution, content provider, or marketplace per se; rather, our technology facilitates the creation, hosting, and sale of digital content on behalf of Creators. All decisions regarding content creation, pricing, community moderation, refund policies, and Member interactions rest solely with each Creator. Playto's responsibility is limited to provisioning the technology and Services in accordance with these Terms. Playto is not liable for any disputes, claims, losses, injuries, or damages arising from a Creator's relationship with their Page Users, including any reliance on information or content posted on a Creator's Page.

The Services we render are non-exclusive, and we reserve the right to offer our Services to any person (including your competitors). Our employees or contractors may also register as Creators on the Platform, subject to confidentiality obligations under their contracts with us.

IV. RIGHT TO ACCESS AND REGISTRATION

To access and use the Platform and our Services, you must register and create an account by providing the requested details (e.g., name, email address, payment information). You may register as an individual or on behalf of an entity; if registering for an entity, you represent and warrant that you have the necessary authority to bind that entity to this Agreement. By registering and continuing to use the Platform, you represent and warrant that you meet any applicable eligibility requirements.

Registration on the Platform is free; however, certain Services may be chargeable (e.g., subscription plans, transaction fees, third-party integrations). You are not obligated to purchase any Service or product on the Platform, but if you choose to do so, you agree to comply with our Pricing, Payments, and Refunds terms (see Section VI).

Age Requirements to register and use the Platform:

Playto does not target minors/children—if we learn that a minor registered without appropriate consent, we may terminate access or delete the account.

V. YOUR ACCOUNT

Upon completing registration, you, either as an individual Creator or on behalf of an entity, will receive access to a Creator Dashboard and a unique Page (a subdomain on playto.so). Depending on your Subscription Plan, you may also get access to a custom Android and/or iOS-branded application for your Page (e.g., "Playto @johndoe" on Google Play or App Store). Accordingly, "Creator's Page" or "Page" shall include any corresponding Creator-branded Application and all features made available under your chosen plan.

You are the sole account holder of the account you create. You may assign "Admins" or "Moderators" (collectively, "Authorized Users") to help manage your Page, moderate content, or run marketing campaigns. You remain fully responsible for all acts or omissions by your Page Users in connection with your Page, including all activities they carry out under your account.

You are responsible for maintaining the confidentiality of your account credentials (password, two-factor authentication codes, etc.), and agree not to share them with anyone except Authorized Users. You acknowledge that your account is personal to you and assume full responsibility for all activities that occur under your account. If you believe your login credentials have been compromised or you detect any unauthorized use of your account, you must immediately change your password and notify Playto at support@playto.so.

All information you provide during registration (name, email, payment details, business information) must be accurate, true, and complete. You agree to update your account information as necessary to keep it current at all times. Failure to provide accurate information may result in suspension or termination of your account.

Playto reserves the right to reject or suspend your registration or access to the Platform if, in Playto's sole discretion, it is required to comply with any legal, regulatory, or internal policy. Playto may also remove or disable content or features, or terminate accounts if it believes you have violated any provision of these Terms or applicable law.

In the event of any dispute regarding account ownership, Playto may request documentation (e.g., scanned government‐issued photo ID, organizational documents, business licenses) to confirm account ownership. Playto retains the right to determine, in its sole discretion, the rightful account owner and transfer the account accordingly. If ownership cannot be reasonably determined, Playto may temporarily disable the disputed account until the dispute is resolved.

To access the Platform and create, publish, or view content, you must use a "Supported/Compatible Device" (e.g., personal computer, smartphone, tablet) that meets Playto's system requirements. These requirements may change over time and depend on third-party software or hardware standards. Playto does not guarantee compatibility with older devices or operating systems. Page Users are responsible for ensuring their own devices remain compatible.

VI. PRICING, PAYMENTS, AND REFUNDS

  1. Subscription Plans & Transaction Fees
    1. Creators may choose from various Subscription Plans (e.g., Free, Basic, Pro, Enterprise). Plan details, features, and pricing are published on our Pricing Page.
    2. In addition to any monthly/annual subscription fees, Playto collects a platform commission of 5% on all Creator revenue generated through the Platform (the "Platform Fee"). This 5% commission covers payment gateway fees, platform usage (hosting, bandwidth, analytics), network fees, and technology support.
    3. All taxes (GST, VAT, etc.) applicable to the Platform Fee or subscription fees will be handled by Playto as the merchant of record. Creators may choose to pass those taxes onto their purchasers (Members) or absorb them as part of their pricing.
  2. Payment Methods & Billing
    1. Creators can offer their Members one-time purchases, subscription billing (monthly/annual), EMIs, or BNPL options—subject to available payment methods in their country.
    2. Playto supports multiple payment gateways (e.g., Razorpay, Stripe, PayPal). Creators must configure at least one payment method to receive payouts.
    3. All payments made by Members toward a Creator's offerings are first collected by Playto. After deducting the Platform Fee (5%), Playto remits the remaining balance to the Creator's designated payout method (e.g., bank transfer). Payout cycles (e.g., weekly, monthly) are described in your subscription agreement.
  3. Refunds & Cancellations
    1. Creators may establish their own refund, cancellation, and return policies for Members. Playto is not responsible for processing or honoring refunds on behalf of Creators. Any disputes or claims regarding refunds must be handled directly between the Creator and the Member.
    2. If a Member requests a refund, the Creator may choose to issue a refund from their collected balance. Playto does not offer a backsourcing mechanism for Member refunds; any amounts refunded reduce future Creator payouts.
    3. If a Creator's account is terminated or suspended, any unclaimed balance (net of refunds already processed) will remain available for withdrawal for up to 90 days. After 90 days, such balances may be forfeited at Playto's discretion.
  4. Taxes & Duties
    1. Creators are responsible for calculating, collecting, reporting, and remitting all taxes (income tax, sales tax, GST, VAT, etc.) associated with their services. Playto may provide tax reports, but does not offer tax advice.
    2. Playto, as merchant of record, will collect and remit any platform-level taxes (GST, VAT) on subscription fees and the Platform Fee.

VII. USE OF THE PLATFORM

  1. Playto's Intellectual Property
    1. The Platform—including all design elements, layouts, graphics, user interfaces, source code, trademarks, logos, and other materials provided or licensed by Playto ("Playto IP")—is the exclusive property of Sanhik Roy Industries Private Limited or its licensors. Playto IP does not include any Content you or other users upload to your Page.
    2. Except as expressly permitted under these Terms, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Playto IP without Playto's prior written consent.
    3. Playto, the Playto logo, and other marks indicated on the Platform are trademarks or registered trademarks of Sanhik Roy Industries Private Limited. All other trademarks not owned by Playto that appear on this Platform are the property of their respective owners.
  2. License to Use the Platform
    1. Subject to your compliance with these Terms, Playto grants you and your Authorized Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for your personal and commercial purposes.
    2. To facilitate delivery of Creator offerings to Members, Playto grants Members a limited, non-exclusive, non-transferable license to access and use the Platform through a Creator's Page. This license does not permit Members to assign or sublicense their rights.
    3. Except as expressly permitted hereunder, you may not (and may not authorize any third party to) copy, modify, create derivative works of, reverse engineer, decompile, attempt to derive the source code of, or otherwise exploit any part of the Platform or Playto IP.
  3. Restrictions on Usage of the Platform

    Neither you nor your Page Users shall, whether by yourself or through any other person, do or cause the doing of any act or omission that would result in:

    • Distribution of any portion of the Platform or Playto IP without prior written authorization.
    • Modification, tampering, or creation of derivative works based on the Platform or Playto IP.
    • Reverse engineering, disassembly, or decompilation of the Platform or any software included therein.
    • Accessing or using the Platform in a manner intended to avoid incurring fees or exceeding usage limits.
    • Gaining unauthorized access to another User's content or account data.
    • Circumventing or attempting to circumvent any usage restrictions or account limitations.
    • Probing, scanning, or testing the vulnerability of any system or network used by Playto, unless you have Playto's prior written consent.
    • Using the Services to collect or store any Sensitive Personal Data (as defined in our Privacy Policy) without proper compliance with applicable law; if you do process any such data, you do so at your own risk and responsibility.
    • Selling access to the Platform (other than as permitted under these Terms) or selling advertising, sponsorship, or promotional space on or within the Platform without Playto's prior written consent.
    • Launching or using any automated system (e.g., "robots," "spiders," "offline readers") that sends more request messages to Playto's servers than a human user could reasonably produce in the same period using a conventional web browser.
    • Unauthorized collection or harvesting of personally identifiable information (including account names) from the Platform, or unauthorized use of the Platform's communication services.
    • Extraction of any substantial portions of this Platform for re-utilization, including via data mining tools or similar technologies, without Playto's express written consent.
    • Purchasing search engine keywords or domain names that use "Playto," "playto.so," or any Playto trademark (including misspellings or variations) without Playto's prior written consent.
  4. Updates & Public Search Engines
    1. You agree to receive and install updates from Playto from time to time (bug fixes, enhanced functions, new modules, or new versions). Playto may automatically deliver updates without additional notice.
    2. Notwithstanding the restrictions above, Playto grants operators of public search engines permission to use spiders to copy materials from the Platform for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials, but not caches or archives. Playto may revoke this permission at any time, with or without notice.
  5. User-Generated Content ("UGC")
    1. As a Creator or Page User, you may post reviews, comments, or other content and submit suggestions, ideas, comments, questions, or other information, provided that such submissions do not violate applicable law or these Terms (e.g., they are not defamatory, obscene, hateful, infringing, or otherwise objectionable).
    2. You may not misrepresent or embellish your relationship with Playto (e.g., imply that Playto endorses you) or in any way imply a relationship or affiliation not authorized by Playto.
    3. Playto does not assume any obligation to monitor or review any UGC on the Platform, but if Playto becomes aware of any violation of these Terms or applicable law, Playto reserves the right, in its sole discretion, to take action (e.g., remove content, suspend accounts).
  6. Resource Usage
    1. You agree not to use Playto's bandwidth, storage, or other Services in an unreasonable or disproportionate manner. We monitor usage to ensure fair distribution among all customers.
    2. If your usage exceeds what is reasonable for your Subscription Plan, we may take actions including throttling bandwidth, imposing storage limits, or suspending/terminating your access, without liability.

VIII. YOUR CONTENT AND OWNERSHIP

  1. Ownership of Your UGC
    1. You remain the sole owner of any content you upload, publish, submit, or post on the Platform ("User Content"), including course videos, PDFs, images, GIFs, or other media. Playto does not claim any ownership of your User Content.
    2. You remain solely responsible for any content uploaded to your Page by you or your Page Users ("Content on Creator's Page"). Playto neither claims ownership nor is responsible for any such content.
  2. Terms Applicable to Content on Creator's Page
    1. You are solely responsible for all Content on your Page and the consequences of posting or publishing such content. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to post all User Content and Content on Creator's Page.
    2. You agree that no Content on your Page will contain any third-party copyrighted material or proprietary rights unless you have permission from the rightful owner or are otherwise legally entitled to post the material.
    3. You confirm that you will not host, display, upload, modify, publish, transmit, store, update, or share any Content on your Page (or any information on the Platform) that:
      1. is defamatory, obscene, pornographic, invasive of privacy, insulting or harassing based on gender, libelous, racially or ethnically objectionable, encouraging money laundering or gambling, or otherwise contrary to applicable law;
      2. is harmful to children;
      3. infringes any patent, trademark, copyright, or other proprietary right of a third party;
      4. violates any law, statute, ordinance, regulation, or these Terms;
      5. is deceptive or misleading (e.g., impersonates another person or misrepresents origin);
      6. threatens the integrity, security, or sovereignty of any nation, or causes incitement to commit any offense;
      7. contains software viruses or any other computer code, file, or program designed to interrupt, destroy, or limit any system or personal data;
      8. is false, inaccurate, or written with the intent to mislead for financial gain or injury to any person; or
      9. Otherwise contravenes applicable law.
    4. You understand that Playto does not guarantee confidentiality for any User Content or Content on your Page.
  3. License to Content on Creator's Page

    By uploading, posting, or publishing Content on your Page and permitting storage and transmission via the Platform, you grant Playto a limited, worldwide, non-exclusive, royalty-free, sublicensable license to:

    1. Reproduce, distribute, display, publish, and otherwise electronically transmit your Content on the Platform;
    2. Store and retain your Content in order to facilitate the Services; and
    3. Comply with Playto's obligations under these Terms and applicable law.

IX. YOUR CONDUCT ON THE PLATFORM

  1. User Guidelines

    You agree to comply with the User Guidelines published on the Platform at all times.

  2. Harassment & Prohibited Behavior
    1. You shall not host, display, modify, post, publish, transmit, or allow the transmission of any content, comments, or actions on your Page that constitute harassment (including intimidation, threats, hate speech) of any other User or Page User.
    2. If Playto becomes aware that you have engaged in harassment or other prohibited behavior, we reserve the right to suspend or terminate your account immediately, without notice, and may initiate legal proceedings if warranted.
  3. Monitoring & Enforcement

    Playto is not obligated to monitor UGC or user conduct on the Platform. However, if Playto becomes aware of any violation of these Terms or applicable laws, we may take any action we deem necessary (including content removal, account suspension, or termination) in our sole discretion.

X. SUPPORT & DISPUTE RESOLUTION

  1. Support

    For any questions, technical issues, or feedback regarding the Platform, please contact our support team at support@playto.so.

  2. Governing Law & Jurisdiction

    These Terms and any dispute arising from or relating to these Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law rules. Any dispute, claim, or controversy arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.

  3. Arbitration (If Applicable)

    [Optional: If you use arbitration, insert arbitration clause here. Otherwise, omit.]

XI. PRIVACY & DATA PROCESSING

You acknowledge that Playto collects and processes personal and usage data in order to provide the Platform and Services. By using the Platform, you agree to our Privacy Policy and any Data Processing Addendum, which describe how we collect, use, store, and share personal data. Sensitive personal data (as defined under applicable law) may be collected only in compliance with all applicable regulations.

XII. TRADEMARK & BRANDING

All Playto trademarks (e.g., "Playto," "playto.so," Playto logo) are owned by Sanhik Roy Industries Private Limited. No right, title, or interest in any Playto trademark is granted to you under this Agreement. Any use of Playto's trademarks must be in accordance with our Brand Guidelines, available upon request.

XIII. COUNTRY-SPECIFIC TERMS AND CONDITIONS

If you are accessing the Platform from any country outside India, you acknowledge and agree that Sanhik Roy Industries Private Limited will be the contracting party and that these Terms apply in full. Any statutory rights you hold by virtue of local consumer protection laws remain unaffected, to the extent they cannot be waived or limited by contract.

XIV. MODIFICATIONS TO THE TERMS

Playto reserves the right, at its sole discretion, to modify or replace these Terms at any time. When we make material changes, we will notify you via email (if we have your address) or by prominently posting a notice on the Platform prior to the change becoming effective. By continuing to access or use the Platform after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to any new term(s), you must stop using the Platform.

XV. MISCELLANEOUS

  1. Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  2. Waiver: No waiver of any term or condition in these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
  3. Entire Agreement: These Terms, together with all Platform Terms, constitute the entire agreement between you and Playto regarding the subject matter herein and supersede all prior or contemporaneous communications.
  4. Assignment: You may not assign or transfer your rights or obligations under these Terms without Playto's prior written consent. Playto may assign or delegate its rights and obligations under these Terms at any time without restriction.
  5. Notices: Playto may provide notices to you via email, postal mail, or by posting notices on the Platform. All notices you send to Playto must be sent to support@playto.so. All notices shall be deemed given when received by Playto (if by email, upon acknowledgment of receipt) or posted on the Site.

By registering, accessing, or using the Playto Platform, you confirm that you have read, understood, and agree to be bound by these Terms and by all other Platform Terms referenced herein. If you do not agree to these Terms, you must not register for or use the Platform.