Refund Policy

LAST UPDATED: 25th July 2025

Effective From: 25th July 2025

This Refund Policy outlines the terms under which Creators ("you") may be eligible for a refund for Subscription Plans purchased directly from Playto. This policy does not govern refunds between Creators and their Members; Creators are responsible for their own refund policies for their Members, as stated in our Terms of Service.

You may cancel your Playto Subscription (as defined in our Terms of Service) by either writing to us at support@playto.so or through your account settings on the Platform.

1. Pricing and General Subscription Fees

Playto offers various Subscription Plans with pricing typically ranging between ₹49 per month and ₹1,00,000 per month, depending on the features and scale of usage.

For any Subscription Fees (which may include one-time setup fees or charges for premium features as detailed on our Pricing Page), such fees are non-refundable once the service period has begun or the feature has been accessed, except as explicitly stated below.

2. Recurring Subscription Plan Refunds

If you have subscribed to a recurring Playto plan (e.g., monthly or annual), you may be eligible for a full refund of the most recent payment (excluding taxes and any non-refundable transaction processing fees) only if:

• You cancel your subscription within 7 (seven) days of the most recent payment/renewal.
• You email support@playto.so or cancel through your account dashboard within the refund window.

Important: Refunds requested after the 7-day window are not eligible, even if unused.

3. Refund Processing Timeline

Once your refund is approved:

• It will be processed within 24–48 business hours.
• The credit to your original payment method (e.g., UPI, card, wallet) will typically reflect within 3–7 business days, depending on your bank or payment provider.

We do not control processing timelines of third-party gateways.

4. Platform Commission Exclusion

The 5% platform commission charged by Playto on revenue earned by Creators is a transactional service fee and is non-refundable once processed, as specified in our Terms of Service.

5. Effect of Cancellation

When you cancel a paid Subscription:

• Access to premium features will be revoked.
• Your account will revert to a free/basic tier, but remain active.
• You may delete your account anytime from settings.

We encourage you to review this Refund Policy and our Terms of Service before purchasing.